**Roles & Responsibilities**
- Be the Subject Matter Expect of Zoho
- Identify business goals and pain areas for the Chief of Staff with respect to visibility across business goals and department OKRs/projects
- Design blueprint for migration and smooth running of Zoho Sprints/Projects, Zoho People and Recruit across the company
- Strategize and proposing solutions, configure the software, train users and also complete the technical documentation of the work
- Assist training and creating guidelines for the users to understand the complexities of the product
- Hold demos for internal stakeholders
- Get customizations done and administration work related to Zoho i.e., Sprints, Projects, Recruit, Zoho mail et al
- Measure process metrics before and after the implementation/adoption
- Support, troubleshoot and analyze code on all 3 layers of the stack related to infrastructure, middleware, and continuous integration and delivery frameworks

**Competencies**
- Excellent communicator having the ability to influence and persuade others
- Ability to manage multiple stakeholders, both external and internal
- Good competitive analysis skills & intelligence to work upon data
- Ability to identify process inefficiencies and suggest improvements
- Target driven, detail-oriented and approachable with the ability to prioritize and work well in an environment with competing demands
- Proficiency in MS-Excel and PowerPoint

**Qualification**
- BCA/MCA/B.Tech
- Should have experience in using Project management and CRM tools
- Experience of working as an Individual Contributor
- Experience of working in Agile environments

**Experience**
- 2-5 years track record of relevant work experience in setting up and working on Project Management and CRM tools
- Should have functional understanding of Zoho One suite in its entirety, including Zoho Sprints, Zoho Projects, Analytics, Recruit, People, Invoice, etc
- Be efficient in implementation, getting customization done and administration work related to Zoho and its related apps
- Must have successfully implemented at least two Zoho implementation projects from end to end and is currently functional
- Good command over documentation and process flowcharting using tools
- Excellent ability to multi-task across concurrent projects with strong attention to detail
- Proven ability to drive assignments on metrics using technology
- Strong analytic skills/comfort in data analysis, including MS Excel modeling & data manipulation skills and ability to manage reports & dashboards

**Salary**: Up to ₹1,500,000.00 per year

Schedule:

- Day shift