Customer Retention Officer
2 weeks ago
This is a full-time on-site role for a Customer Retention Officer located in Kochi. The Customer Retention Officer will be responsible for creating and implementing strategies to retain customers, ensuring customer satisfaction, and addressing customer complaints. This role requires building and maintaining positive customer relationships and will include managing customer accounts, analyzing customer data to generate insights, and identifying cross-selling and upselling opportunities to enhance customer value.
**Experience**:
- Finance: 1 year (required)
- Finance or Microfinance: 1 year (required)
**Language**:
- English (preferred)
Ability to Commute:
- Idukki, Kerala (preferred)
Ability to Relocate:
- Idukki, Kerala: Relocate before starting work (preferred)
Work Location: In person
**Speak with the employer**
+91 8712620053
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