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Cops
3 weeks ago
**Your Roles**
- New BOM (Bill Of Material) setup and ECN update in SAP
- SA/SO creation and daily delivery creation in SAP based in customer demand
- Daily follow-up with customer regarding order fulfillment, shipments and special requests
- Daily follow-up together with Production Planning regarding part availability and coverage
- Analyze Demand Variation and create Waterfall/ Walk overviews
- Advanced and proactive support on change management
- Handle delivery bottlenecks together with Production Planning and Customer
- Robust communication with Customer and manage first level of escalation
- Drive Customer Metrics & Logistic Standards
- Be internal VOC & pursue customer satisfaction through continuous improvement plans
- Monthly Customer Score tracking, analysis and reporting
- Manage customer portals and address customer concerns
- Interact with various stake holders (customers, planners, operations, quality, IE, logistics forwarders) to meet customer deliverables
**Your Background**
- Able to effectively communicate through both verbal and written with supervisor and teammates
- Decent computer proficiency (MS Office - Word, Excel and Outlook)
- Must be able to work under pressure
- Ability to work independently and to carry out assignments to completion within timeline
- Should be flexible in the rotational shift system
- Must be ready to work in extended shifts and Saturdays if needed
- Ability to maintain good physical and mental health
- Ability to safely and successfully perform the essential job functions consistently, including productivity standards
- Ability to talk, listen and speak clearly on telephone and respond to mails effectively.
- Degree in Engineering/ Science/Supply Chain) with 3 - 5 years of experience in managing automotive customers (preferred)
- Proficient in SAP MM / Microsoft skills (.xls / ppt) / waterfall charts
- Problem solving tools / lean tools
**Aptiv Rewards & Advantages**:
- Work in 2020's World’s Most Ethical Companies for the eighth year in a row.
- Progressive Recognition programs
- Flexible Benefit Plan
- Medical Insurance
- Wellness programs
- Fun at Work
- Diversity Inclusion
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
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