Excelher - Customer Service

1 month ago

Bengaluru, India Volvo Group Full time

India

**Position Description**

**About ExcelHer program**:
Are you looking for an opportunity to restart your career?
Do you want to work with an organization that would value your experience no matter when you gained them?
How about working with the best minds in the transportation industry where we need more women power?
We are pleased to launch the ExcelHer program - the career returnship program at Volvo Group in India. The program is for women who have been on a career break for a year or more. This is our step towards empowering women to relaunch their professional journey after their absence from the workplace due to personal commitments. Exciting work assignments have been identified which you can refer in the list below.
The assignments are for a tenure of 9 months. The participant of this program would have access to professional development programs, mentoring assistance by a business leader, apart from the experience of working with people from different functions/technologies/culture.

**Location: Bangalore**

**Position Description**

**Main activities and responsibilities**
- Meet or exceed KPI targets for DC Service Centre operations
- Safeguard and optimize cooperation between Dealer Inventory Management/ Refill / Supply Planning and Transport Operations
- Participate in regional Best Practice Network meetings and drive implementations of process changes to promote continuous improvements
- Champion the culture aimed at giving a strong image within Service Market logsitics as well as being in line with Volvo Group values and principles

**Qualifications**
- University degree in engineering / logistics / business or relevant work experience
- 3-5 years of relevant and Management experience in Customer Service
- Solid knowledge of aftermarket logistics/supply chain management & Lean Principles.

**KPIs RESPONSIBLE**

**KPI**

**Parameter**
- Safety- Zero accident rate ( Transportation )- Quality- After Market Quality Index ( APQI )
- ETA Quality
- Dealer Survey Index- Delivery- Back order recovery for all class of orders
- Expected Time of Arrival ( ETA ) for all order class
- Outbound Delivery Precision- Cost & Capital- Cost per Volume on Outbound freights
- Cost control on Quality rejections / recovery- Environment- As per global norms- People- Implemented Process Improvements**FUNCTIONAL COMPETENCIES**
Customer Orientation, Operational Excellence, Cost Deployment, Time Management, Transportation/ Logistics/ Distribution Knowledge, Quality Management, Lean Management, Interpersonal skills, Change Management, Complaints Handling, Negotiation Skills, Presentation skills
**STAKEHOLDER RELATIONSHIP**
- Internal: Inbound/Outbound Operations, DIM & Supply Planning, Central & other Regional DCs, Sales & Marketing Functions ( Order Desks )
- External: Domestic and Export Dealers / customers, Transportation companies, Forwarders & CHA’s.

**About us**

A new era is here. Technologies such as big data, automation and artificial intelligence are changing the way we look at manufacturing and logistics. Volvo Group Trucks Operations is the organization responsible for truck manufacturing and logistics within the Volvo Group and is shaping future industries.

**Volvo Group Trucks Operations** encompasses all production of the Group’s engines and transmissions as well as the production of Volvo, Renault and Mack trucks. The organization is also responsible for spare parts supplies to the Group’s customers and for designing, operating and optimizing logistics and supply chains for all brands. Together, Volvo Group Trucks Operations represents 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global industrial footprint offers an opportunity for an international career in a state-of-the-art industrial environment, in which continuous improvement is the foundation. Join our teams as well

**Auto req ID**

136623BR

**Organization**

Group Trucks Operations

**State / Province**

Karnataka

**City/Town**

Hosakote

**Employment/Assignment Type**

Temporary

**Travel Required (maximum)**

Occasional Travel

**Functional Area**

Logistics

30-Apr-2023

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