Customer Care Executive
1 month ago
**Key Responsibilities**:
Provide accurate and timely information to customers regarding products, services, and policies.
Address and resolve customer concerns, complaints, and issues in a professional and efficient manner.
**Problem Resolution**:Investigate and analyze customer problems, identifying root causes and implementing effective solutions.
Collaborate with other departments to resolve complex customer issues and escalations.
Ensure a high level of customer satisfaction through proactive communication and follow-up.
**Product Knowledge**:Develop and maintain a deep understanding of the company's products and services.
Stay informed about product updates, promotions, and company policies to provide accurate information to customers.
**Documentation**:Document customer interactions and resolutions in a clear and concise manner.
Maintain accurate and up-to-date customer records in the company database.
**Communication Skills**:Communicate effectively and professionally with customers, both verbally and in writing.
Provide clear and concise information to customers, avoiding technical jargon.
**Team Collaboration**:Collaborate with other team members to share knowledge and improve overall customer service processes.
Provide feedback to management on customer concerns and potential improvements.
**Qualifications**:
- 12th or equivalent; Bachelor's degree preferred.
- Proven experience in a customer service role, with a track record of achieving customer satisfaction goals.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations and diffuse customer tension.
- Familiarity with CRM software and customer service tools is a plus.
**Benefits**:
- Competitive salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Ongoing training and professional development opportunities.
**Salary**: ₹14,000.00 - ₹16,000.00 per month
**Benefits**:
- Internet reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Naraina Ind. Area, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
**Speak with the employer**
+91 7703987136
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