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Back Office Executive

2 months ago

Salt Lake City, India Medhavi Skills University Full time

_**About Us -**_

To deliver to the demand for industrial mobility, the future workforce in the higher education ecosystem needs to be groomed differently. **Medhavi Skills University (Sikkim)** is committed to catering to the need of the hour to prepare the youth to tackle the agility and volatility of the future workspace. To this mission, co-working with leading Industry Partners within and outside of India to design and implement demand-driven programmes embedding On Job Training / Learning in the Industry is our priority. We envision each Medhavian to be the leading face of tomorrow’s workspace.

**Medhavi Skills University (Sikkim) **has been established with the passage of the Medhavi Skills University, Sikkim Act 2021 in the Sikkim State Legislative Assembly on 29th June 2021. MSU aspires to establish a pioneering university model where corporates/ industries shall be the stakeholders and influencers in course curriculum design, program delivery, practical skills training, as well as, for providing on-the-job apprenticeship, with the following mission and vision.
- **Duties & Responsibilities**:_
- Assist in the conversion process of leads generated from different sources, to prospective admission seekers for the courses offered by our university programs.
- Provide comprehensive counselling to the prospects.
- Working with telephony and CRM systems
- Log calls and raise tickets and follow up / coordinate with various departments for closing the tickets
- Perform any other work / responsibility as assigned by the HOD from time-to-time basis.
- Be responsible for the administrative tasks as and when required.
- **Skills & Abilities**:_
- Bachelors Degree
- Good English language ability
- Good English Communication Skills
- Ability to speak clearly and articulately
- Patience and ability to manage complaint calls with a calm disposition
- Willingness to learn and understand all the products and services offered by the university
- Ability to multitasking

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹8,000.00 - ₹10,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Salt Lake City, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

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