Quality Associate
3 weeks ago
**Quality Associate**
We are looking for an enthusiastic Quality Associate to join our dynamic, multi-award-winning, and fast-growing team at CreditEnable and provide creative ideas to help achieve our goals.
The primary task of a QA will be call monitoring and sharing actionable insight and ensure high value turnover client segment in line with organizational objectives.
**Roles and Responsibilities**:
- To listen/monitor calls and fill up the evaluation from. This listening comes in the form of recorded calls, live calls, and side-by-side barging.
- Training - Agents need to be trained on quality policies and procedures. This should start in agent training so that all new hires understand the expectations of a quality call.
- Feedback - A session with an individual agent needs to be conducted by the QA about the outcome of the call monitored or audit findings
- To conduct calibration sessions with operations and training team.
- Generating daily, weekly & monthly Quality Reports.
**Salary**: ₹9,728.20 - ₹42,203.48 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Greater Mumbai, Mumbai Suburban - 400059, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 7410013386
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