Intern

3 weeks ago


Remote, India NetApp Full time

**If you run toward knowledge and problem-solving, join us**:
In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it.

If you want to have a real impact, NetApp is the place for you. You’ll make a difference—while still maintaining a healthy work-life balance. Who are we? Forward-thinking technology people with a heart. Join us.

**Intern**:
Remote - India

**Job category**: Internships

**Job ID**: 125577-en_US

**About NetApp**

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

**Job summary**:
**Job requirements**:

Highly proficient written and verbal communication skills.
Ability to work under pressure and respond calmly in high stress situations.
Desire to constantly learn and work on ever evolving and emerging technologies.
Team oriented individual that can also work independently, in office and remote with mínimal supervision.
Ability to provide complete step by step troubleshooting instructions both verbally and in writing.
Can demonstrate proficient problem solving, troubleshooting, and diagnosis skills.
Basic technical understanding in two or more of the following areas:

- Computer hardware or software, Storage, RAID, Networking, NAS, SAN,

Authentication, Encryption, Cloud (Google Cloud, AWS, Azure), Virtualization, Performance.
(Resource utilizations or infrastructure bottlenecks), Windows, Unix or Linux.

**Responsibilities**:
Ask customers targeted questions to diagnose problems and provide timely solutions.
Research documentation and knowledgebase articles and collaborate with team members to determine proper troubleshooting course of action
Provide timely updates to customers on status and progress of cases and properly set expectations.
Prioritize and manage several open issues at one time, while quickly determining if issues are more complex and need to be escalated to next tier
Create and/or improve Support Knowledge Base to document issues, errors, and solutions so repeated problems can be solved quicker.
Ensure issues are documented thoroughly, clearly citing customer’s problem, business impact, troubleshooting steps, any steps taken to reproduce the issue, resolution and any other pertinent information into CRM system.
Understand conditions in which a field issue could be escalated.
Collaborate with downstream teams to resolve technical issues.

Did you know

**Why NetApp?**

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us.


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