Café Staff

3 weeks ago

Bengaluru, India Allied Essence Manpower Solutions Private Limited Full time

1. JOB DETAILS:
**Position Title**:Shift Manager

**Reports to**:RGM / Dy DM

**Department**:Operations

**Division**:JFL- Popeyes

**Job Code**:
Prepared / Revised on: 29th June’21

**2. JOB PURPOSE**:
Shift Manager will be responsible for the overall operations of the shift with world class guest experience in a safe
& inviting environment for internal & External customers

Majority of time will be spent in leading the team to meet Guest expectations and Training new members in adherence to brand standards

**3. KEY ACCOUNTABILITIES: Description**

**Leads Operational Excellence and the Guest Experience**:

- To ensure self and team handles all Guest concerns during the shift
- To respond to all Guest feedback with action plans to address opportunities
- To coach team on hospitality standards
- To communicate Guest feedback to the team and involve in action plans to resolve issues
- To ensures all training and reference materials are available and used by the team
- To execute processes that ensure the restaurant meets safety and sanitation standards
- To execute processes that ensure inside and outside cleanliness standards are met
- To ensure shift is appropriately staffed to achieve service with speed goals

**Builds Team Talent**:

- To treat all team members fairly and with respect
- To provide coaching to team members to improve performance and ensure their growth.
- To recognize team members for demonstrating desired behavior and performance
- To ensure no team members is placed in position until all training is complete
- To provide regular communication to team including goals and results
- To use team member feedback to improve restaurant performance
- To train, retain, and develop team members that improve the Guest experience
- To execute cross training and deployment
- To hold team members accountable for their behavior and performance
- To delegate appropriately to team based on their skill level
- To maintain appropriate staffing levels to meet business needs

**Drives Sales Growth**:

- Involves entire team by communicating goals, results, and action plans
- Ensures each shift is appropriately staffed to meet hospitality with speed goals
- Ensure all products are available to Guests every shift and execute all products to standard
- Utilizes appropriate suggestive selling
- Complete all self-audits during the shift and review previous actions plans to address opportunities
- Manages cash loss through cash control procedures
- Follows a maintenance schedule for equipment and facility
- Sets shift goals and track results
- Involves entire team by communicating goals, results, and action plans

**Planning and Communication**:

- Discusses issues with other managers
- Discusses shift plans with team
- Involves entire team by communicating goals, results, and action plans
- Makes adjustments to assignments during the shift to achieve goals
- Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency

**4. PERFORMANCE INDICATORS**:

- NPS / Detractors & TAT for concern closures - Dine In / Take Away / Drive N Pick & Delivery
- Channel wise Ops KPI’s during the shift:

- Dine In - Q Time / Order taking time & Serving time
- Take Away - Q Time / Order taking time & Order ready time
- Drive N Pick - Order assembling time / Order ready time & Order delivered time
- Delivery - Order assembling time / Order ready time / Drive time / Delivered time & Run Time
- Team member training / Retention & Attrition
- Internal & External audit scores

**5. QUALIFICATIONS, EXPERIENCE, & SKILLS**:

- Hotel Management Degree/Diploma Or Graduation
- 1 Year of relevant experience in Retail/ QSR Industry at Managerial Level
- Appetite to learn quickly and work with a sense of urgency
- Result oriented, hands on approach, quick action approach
- Excellent Communication Skills, Team Building Skills & Problem Solving Skills

**Salary**: ₹150,000.66 - ₹350,000.10 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

**Speak with the employer**
+91 9368159148
Application Deadline: 04/06/2023

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