Us Sales Telecaller

2 weeks ago

Noida, India K and A Technology Pvt. Ltd. Full time

**Position Overview**:
We are seeking a proactive and enthusiastic Night Shift Telecaller to join our dynamic team. As a Night Shift Telecaller, you will be responsible for handling outbound and inbound calls during nighttime hours, offering exceptional customer service and promoting our products or services. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are skilled communicators with a passion for engaging with customers.

**Key Responsibilities**:

- Conduct outbound calls during the night shift to potential customers to promote our products or services, and generate leads.
- Handle inbound calls from existing and prospective customers, addressing their inquiries, and providing relevant information.
- Utilize scripts and guidelines effectively to maintain a consistent and professional approach during interactions.
- Identify customer needs and requirements, and recommend appropriate solutions or products to meet those needs.
- Maintain a customer-focused approach while building rapport with clients and ensuring their satisfaction with our services.
- Achieve daily and monthly targets for call volume, lead generation, and sales conversion as specified by the management.
- Update customer information and interactions accurately in the company's database or CRM system.
- Collaborate with team members and supervisors to share insights, challenges, and best practices for continuous improvement.
- Strive to stay informed about product knowledge, industry trends, and competitive offerings to better assist customers.
- Ensure compliance with all company policies, procedures, and regulations while adhering to ethical standards during customer interactions.

**Requirements**:

- Proven experience as a telecaller or in a similar customer service or sales role is preferred.
- Excellent verbal communication skills with a clear and persuasive phone manner.
- Fluent in the local language(s) and proficiency in English (additional language skills may be advantageous).
- Ability to work the night shift hours and adapt to changing schedules as required.
- Exceptional customer service skills, with the ability to listen actively and respond empathetically to customer inquiries.
- Strong problem-solving abilities and the capacity to handle objections effectively.
- Goal-oriented, self-motivated, and results-driven, with a track record of meeting or exceeding targets.
- Familiarity with CRM software or call center tools is a plus.
- High school diploma or equivalent; additional qualifications in sales or customer service will be a bonus.

**Benefits**:

- Competitive salary and attractive performance-based incentives.
- Comprehensive training and ongoing support to enhance your skills.
- Opportunities for career growth and professional development.
- Friendly and inclusive work environment with a supportive team.
- Night shift allowances and benefits as per company policy.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Day range:

- Monday to Friday

Shift:

- Night shift
- US shift

Supplemental pay types:

- Bonus pay
- Performance bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Us sale: 1 year (required)
- Sales: 1 year (required)

**Language**:

- English (required)

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