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Delivery Associate

4 months ago

Chennai Tamil Nadu, India Larsen & Toubro Full time

Delivery Associate

LNT/DA/1034430
- EdutechChennai Head Qrs.
- Posted On
06 Jun 2024- Required Experience
5 - 12 Years**Skills**:
Knowledge & Posting Location

SERVICE DELIVERY

COMMUNICATION

PROJECT COORDINATION

CUSTOMER MANAGEMENT

Minimum Qualification

BE

BSC

BBA

BCOM

BCA

ANY DEGREE

**Job Description**:

- **
Role Overview**: The B2B Delivery Coordinator, with 5-12 years of experience, is responsible for end-to-end coordination of our hybrid (online/offline) course delivery to college partners.
- ** Point of Contact**: Act as the primary liaison for our college partners, addressing their specific delivery requirements and promptly resolving any concerns.
- ** Internal Collaboration**: Collaborate closely with in-house Subject Matter Experts and internal operations teams to ensure all necessary resources for seamless course delivery are prepared and accessible.
- ** Proactive Problem Solving**: Identify and proactively address potential challenges and bottlenecks in the delivery process, working to develop effective solutions.
- ** Customer Focus**: Continuously assess customer satisfaction and gather feedback to enhance the overall experience. Make necessary adjustments to exceed client expectations and ensure their needs are met.
- ** Education Sector Expertise**: A solid background in B2B coordination within the education sector is essential, along with excellent project management skills focused on delivering high-quality educational content.
- ** Optimal Communication**: Maintain open lines of communication at all times, ensuring that all relevant activities are communicated to customers, and they are consistently apprised of their course progress.
- ** Resource Management**: Oversee the allocation of resources, both online and offline, to ensure they are prepared, available, and utilized efficiently to support course delivery.
- ** Continuous Improvement**: Play an active role in ongoing quality improvement efforts, striving for excellence in course delivery and customer satisfaction.
- ** Strategic Thinking**: Develop and implement strategies to optimize delivery processes, increase efficiency, and enhance customer experiences.
- ** Team Player**: Work collaboratively with cross-functional teams to achieve successful course delivery and maintain strong internal and external relationships.
- ** Adaptability**: Be adaptable and responsive to changing requirements, demonstrating flexibility and problem-solving skills in a dynamic educational environment.
- ** Customer-Centric**: A deep commitment to meeting customer needs and ensuring their success is at the core of this role.
- ** Call and Mail Support**: Prior experience in call and mail support activities is required to address customer inquiries and provide timely support.
- ** L2 Escalations**: Confidence in handling L2 escalations, ensuring that complex issues are resolved effectively and efficiently.
- ** Analysis and Reporting**: Knowledge and prior experience in preparing client-wise detailed analysis reports, monthly review reports, and gap analysis to assess and improve course delivery.
- ** Interpersonal and Communication Skills**: Strong interpersonal and communication skills are a must, facilitating effective collaboration with internal teams and maintaining positive relationships with clients.