Remote Customer Service Agent

1 month ago


Remote, India Tech Mahindra Full time

**Roles and Responsibilities**
- Handle inbound calls from the customers
- Identify the needs of customers, resolve issues, and provide solution
- Maintain good customer relations
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Customer Service Associates will use a wide variety of cloud based tools to navigate customer accounts, research and review policies, and communicate effective solutions.
- Undergraduate/Graduate with or without work experience
- Should possess excellent spoken skills in **Kannada or Malayalam**
- Should be comfortable working in rotational shifts **(24*7)**
- Demonstrates a strong customer service orientation
- Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept
- Ability to effectively communicate his/her thoughts in a well-organized manner
- Immediate joiners

**Work Location**: Work From home

**Job Type**: Contractual / Temporary
Contract length: 3 months

**Salary**: ₹230,000.00 - ₹300,000.00 per year

**Benefits**:

- Work from home

Shift:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (required)

Work Location: Remote

Expected Start Date: 20/06/2023


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