Remote Customer Service Agent
1 month ago
**Roles and Responsibilities**
- Handle inbound calls from the customers
- Identify the needs of customers, resolve issues, and provide solution
- Maintain good customer relations
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Customer Service Associates will use a wide variety of cloud based tools to navigate customer accounts, research and review policies, and communicate effective solutions.
- Undergraduate/Graduate with or without work experience
- Should possess excellent spoken skills in **Kannada or Malayalam**
- Should be comfortable working in rotational shifts **(24*7)**
- Demonstrates a strong customer service orientation
- Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept
- Ability to effectively communicate his/her thoughts in a well-organized manner
- Immediate joiners
**Work Location**: Work From home
**Job Type**: Contractual / Temporary
Contract length: 3 months
**Salary**: ₹230,000.00 - ₹300,000.00 per year
**Benefits**:
- Work from home
Shift:
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (required)
Work Location: Remote
Expected Start Date: 20/06/2023
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