Marketing Assistant

2 weeks ago


Chennai Tamil Nadu, India Connect Galaxy Full time

_**We are hiring for Customer Marketing Executive**_

**Experience**: 2+Years

**Salary**: 15K to 25K +Petrol Allowance + Incentives

**Location**: Chennai

**Shift Timing** : Day shift (Sunday off)

Two Wheeler is mandatory.

**Personal qualities**:

- Strong passion for serving and understanding customers.
- Interpersonal skills to help them nurture customer relationships and work with cross-functional teams.
- Incredibly creative marketing and communication skills.
- Analytical skills to determine marketing effectiveness and ROI of customer engagement efforts
- Strategic thinker that can see beyond the day-to-day grind to help reach marketing and sales goals, create a stronger brand, and improve the customer experience.

**Knowledge & previous experience**:

- Any Bachelor’s degree
- Previous Customer Service, Customer Success, or Account Management experience.
- Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.
- Familiarity with B2B marketing, lead generation, and sales processes.

**Strategic responsibilities**:

- Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities
- Lead and manage customer engagement and communication programs, such as in-person / virtual events, workshops, annual conferences, awards programs, onboarding and ongoing nurture campaigns
- Connecting with customers to ensure continued education and success throughout the relationship lifecycle
- Identifying key customers that can act as a marketing channel through case studies, speaking opportunities, etc.
- Help marketing and sales meet business objectives through customer advocacy initiatives.

**Tactical responsibilities**:

- Manage and maintain engagement and advocacy programs; continually recruit new customer advocates.
- Manage a library of up-to-date customer success stories.
- Manage annual/ biannual/ quarterly customer satisfaction surveys to drive change throughout the organization.
- Develop a customer lifecycle campaign program and work with marketing operations to implement.
- Create special marketing content for account management/ customer success to help at-risk customers with training.
- Target happy customers for upsell, cross-sell, and advocacy opportunities.
- Provide product feedback given by advocates to the Product Management team.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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