Undergrad Intern Biz Ops
6 months ago
**Biz Ops-Remote-India Only**
**Who We Are**
Drip (dripshop.live) is the shopify for social commerce; using it’s AI-enabled tools, sellers can interact and transact safely and seamlessly on Drip’s social marketplace and social media platforms. Since launching, drip has enabled creators, resellers & brands to generate 10s of millions in income. We are backed by leading investors and notable angels including Base10 Ventures, Kindred Ventures, Harlem Capital & Eniac Ventures.
**Our Values**:
We are seller first
We are customer obsessed
Engaged with the community we build for
Embrace in radical ownership
Value radical candor
Strive to be excellent
Make the case for optimism
**Who You Are**:
You are someone who thrives on the challenge of analyzing business requirements to align with strategic goals and is eager to:
- eager to learn the intricacies of analyzing and improving customer and GMV retention metrics.
- Manage cross-functional projects that enhance business operations and customer satisfaction.
- Develop skills in building and analyzing interactive dashboards using advanced tools like LookerStudio.
**Roles & Responsibilities**:
- **Business Requirement Analysis**: a. Understand and analyze business requirements to align operations with strategic goals. b. Work closely with various teams to gather and interpret operational needs.
- **Dashboard Development**:
- SQL Querying: Write SQL queries to extract relevant data from databases.
- Dashboard Design: Use tools like LookerStudio to create interactive dashboards that provide actionable insights into business operations.
- **Retention Analysis and Optimization**:
- Defining Key Retention Metrics: Establish and track key metrics related to customer and GMV retention.
- Segmentation and Trend Analysis: Perform detailed analysis of retention data across different segments and over time to identify patterns and areas for improvement.
- Cohort Analysis: Conduct cohort studies to understand the behavior of different groups over time, especially focusing on retention and churn rates.
- Insights and Recommendations: Develop actionable insights based on retention analyses and suggest strategies to improve retention rates.
- **Process Improvement Initiatives**:
- Operational Efficiency: Analyze current operations to identify inefficiencies and propose improvements.
- Implementation of Recommendations: Assist in the implementation of process changes and monitor the impact on overall business operations.
- **Cross-Functional Collaboration**:
- Stakeholder Communication: Regularly communicate with stakeholders across different departments to ensure alignment of operational strategies with broader business goals.
- Project Management: Participate in or lead cross-functional projects that aim to enhance business operations and customer satisfaction.
**Required Non-Negotiable**:
UnderGrad from a **Top India University**
**Job Type**: Internship
Schedule:
- Monday to Friday
- Weekend availability
Tipe Lokasi:
- Remote
Work Location: Remote
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