Undergrad Intern Biz Ops

4 months ago


Remote, India Drip Full time

**Biz Ops-Remote-India Only**

**Who We Are**

Drip (dripshop.live) is the shopify for social commerce; using it’s AI-enabled tools, sellers can interact and transact safely and seamlessly on Drip’s social marketplace and social media platforms. Since launching, drip has enabled creators, resellers & brands to generate 10s of millions in income. We are backed by leading investors and notable angels including Base10 Ventures, Kindred Ventures, Harlem Capital & Eniac Ventures.

**Our Values**:
We are seller first

We are customer obsessed

Engaged with the community we build for

Embrace in radical ownership

Value radical candor

Strive to be excellent

Make the case for optimism

**Who You Are**:
You are someone who thrives on the challenge of analyzing business requirements to align with strategic goals and is eager to:

- eager to learn the intricacies of analyzing and improving customer and GMV retention metrics.
- Manage cross-functional projects that enhance business operations and customer satisfaction.
- Develop skills in building and analyzing interactive dashboards using advanced tools like LookerStudio.

**Roles & Responsibilities**:

- **Business Requirement Analysis**: a. Understand and analyze business requirements to align operations with strategic goals. b. Work closely with various teams to gather and interpret operational needs.
- **Dashboard Development**:

- SQL Querying: Write SQL queries to extract relevant data from databases.
- Dashboard Design: Use tools like LookerStudio to create interactive dashboards that provide actionable insights into business operations.
- **Retention Analysis and Optimization**:

- Defining Key Retention Metrics: Establish and track key metrics related to customer and GMV retention.
- Segmentation and Trend Analysis: Perform detailed analysis of retention data across different segments and over time to identify patterns and areas for improvement.
- Cohort Analysis: Conduct cohort studies to understand the behavior of different groups over time, especially focusing on retention and churn rates.
- Insights and Recommendations: Develop actionable insights based on retention analyses and suggest strategies to improve retention rates.
- **Process Improvement Initiatives**:

- Operational Efficiency: Analyze current operations to identify inefficiencies and propose improvements.
- Implementation of Recommendations: Assist in the implementation of process changes and monitor the impact on overall business operations.
- **Cross-Functional Collaboration**:

- Stakeholder Communication: Regularly communicate with stakeholders across different departments to ensure alignment of operational strategies with broader business goals.
- Project Management: Participate in or lead cross-functional projects that aim to enhance business operations and customer satisfaction.

**Required Non-Negotiable**:
UnderGrad from a **Top India University**

**Job Type**: Internship

Schedule:

- Monday to Friday
- Weekend availability

Tipe Lokasi:

- Remote

Work Location: Remote


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