Customer Care Executive

4 weeks ago


Mohali Punjab, India JK HR Services Full time

Greetings from JK HR Services

**Roles and Responsibilities**

Respond to customer inquiries and provide prompt and accurate information.
- Resolve customer complaints in a professional and timely manner
- Maintain a high level of product and service knowledge to effectively assist customers
- Ensure customer satisfaction by exceeding their expectations
- Escalate unresolved issues to the appropriate departments for further investigation
- Document all customer interactions and maintain an accurate database
- Collaborate with team members to improve overall customer support experience

**Qualifications And Skills**
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to remain calm and professional in high-pressure situations
- Empathy and patience when dealing with customer concerns
- Attention to detail and ability to multitask
- Good computer skills and familiarity with customer support software
- Ability to work well in a team environment

**Additional Information**
- International voice process/Domestic voice process(english)

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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