Oracle Cloud Architect

2 months ago

Hyderabad Telangana, India NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

As an Oracle Cloud Architect, you will be responsible for designing, implementing, and managing complex cloud solutions on the Oracle Cloud Infrastructure (OCI) platform. You will work closely with clients to understand their business needs and translate them into effective cloud solutions.

The Application Managed Services Engineer (L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their Packaged Application technologies such as ERP, Middleware and other business critical software remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated Application-based incidents and problems to ensure the restoration of these services to the clients.

The Application Managed Services Engineer (L4) ensures contracted Managed Services outcomes are delivered to the client and may also contribute to / support on project work as and when required.

**What you'll be doing**

**Key Responsibilities**:

- Design, Build and Maintain an OCI Service
- Understand and document technical requirements from clients.
- Propose and design architectural design decisions for an OCI Service
- Oversee adherence to OCI service onboarding requirements for a new service
- Setup OCI tenancies for development and production
- Ensure security is designed into the solution
- Design and develop high-performing, scalable, and fault tolerant cloud infrastructure.
- Keep existing infrastructure in conformance with Oracle requirements.
- Ensure existing infrastructure is healthy and performant.
- Define and drive effort to update current operational systems to the latest Oracle Cloud technologies.
- Manage individual projects priorities, deadlines, and deliverables with your technical expertise
- Design the overall Virtual Private Cloud VPC environment including server instances, storage instances, subnets, availability zones, etc.
- Design the Cloud network architecture including VPN connectivity between regions and subnets.
- Design the HA / DR strategies.
- Set up processes, services, and tools around the cloud.
- Oversee the building of the environment.
- Execute migration plan.
- Leverage appropriate Oracle Cloud services.
- Validate the environment to meet all security and compliance controls.
- Support go-to-market activities as a sales Cloud Architect.
- Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.
- Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA Provides timely and consistent updates of tickets with resolution tasks performed.
- Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner.
- Captures all required and relevant information for immediate resolution.
- Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems, responds to tickets where third line engineer teams were unable to fix the problem.
- Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers.
- Communicates with other teams and clients for extending support.
- Acts as emergency support contact as needed, for critical client and business-impacting issues.
- Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
- Supports, tracks, and documents change implementation.
- Provides timely escalation of all tickets to management with ensuing updates, where applicable.
- Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks.
- Systematically gathers relevant information and applies technical knowledge to analyse and uses highly technical troubleshooting tools and content and analytical practices.
- Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
- Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and pushing work down to other engineering teams.
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
- May work on implementing and delivering Disa

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