On Site Service Technician

1 month ago

Pune Maharashtra, India Cummins Inc. Full time

**ON SITE SERVICE TECHNICIAN - LEVEL II**

**Description**

Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customer’s site.

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools

Coaches on preventative maintenance activities and basic repairs completed by customer employees

Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Completes training in line with skill and business requirements

Maintains work area and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

**Qualifications**

**Skills**

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

**Education, Licenses, Certifications**

Apprentice Certified Power Generation or Engine Technician (preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification (optional)

Locally valid driving permit

This position may require licensing for compliance with export controls or sanctions regulations.

**Experience**

Basic level field service work experience

Intermediate level knowledge of and/or experience with power generation or engine products

High Voltage/ Low Voltage experience (optional)

Customer service experience

Job Summary:
Customer Service Support for CMI and Non CMI in aftermarket.

Attending Field Failures (AIS) for BS VI and BS IV reported in the region and within minimum time resolve complaints reported

Tro

  • Service Technician

    2 weeks ago

    Pune, Maharashtra, India AEGIS Elevator Pvt Ltd Full time

    Elevator Technician/Service Engineer (Pune) - AEGIS Elevator AEGIS Elevator is searching for a motivated and eager individual to join our growing service team in Pune PCMC! **Responsibilities**: Assist senior technicians with the maintenance of existing elevators, including regular servicing and responding to breakdowns. Ensure timely completion of...

  • On Site Service Technician

    1 month ago

    Pune, Maharashtra, India Cummins Full time

    Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customer’s site. Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs Applies the use of specialized tools and follows documented procedures...

  • Service Technician

    2 months ago

    Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Position**: Service technician - **Location**: Thane **Diploma or IT technician with** ( Electronic and Electrical ) **Experience : 2 to 3 years.** A person will have to work at a Project site and hence traveling will be involved. Job involves servicing / repairs/ installation of machines and support to customers in terms of technical as well as...

  • Service Technician

    1 day ago

    Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Position**: Service technician - **Location**: Thane **Diploma or IT technician with** ( Electronic and Electrical ) **Experience : 2 to 3 years.** A person will have to work at a Project site and hence traveling will be involved. Job involves servicing / repairs/ installation of machines and support to customers in terms of technical as well as...

  • Service Technician

    2 months ago

    Pune, Maharashtra, India Technovision Energy Pvt Ltd Full time

    Education : 12th / ITI Electrical Experience : 1 to 2 yrs **Job brief** We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. **Responsibilities**: - Providing...

  • Technician Mst

    2 weeks ago

    Pune, India Sodexo India On-site Services Full time

    Electrical Technician with Maharashtra State Wireman Lic/PWD. Including all other technical jobs **EXPERIENCE**: - 5 - 7 years **LOCATION**: - Office No 701, Building no.6, 7th Floor, Commerzone PUNE MAHARASHTRA 121001 **CONTACT**: - Siddharth Vijay Shetye

  • Trainee Service Technician

    3 weeks ago

    Warje, Pune, Maharashtra, India Alpauls Full time

    **Position -Trainee Service Technician** - No of Positions-10 - Locations: Pune - Qualification: only Fresh ITI Electrical - **Terms **:_ Two Wheeler is mandatory **Salary**: -Rs.12,000 pm Gross+ DA Rs.3000/-pm +TR- app. 3-4 k - Approx Salary - Rs.18000/- Rs.20000/- appox per month - _ 1. Field Job: Attend DG set/Engine maintenance on customer site. 2....

  • Site Technician

    2 weeks ago

    Pune, India www.itspe.co.in Full time

    We are looking for a field technician to maintaining IoT/ITS equipment on the Signals and Highway **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Food provided - Health insurance - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Pune,...

  • Technician

    2 weeks ago

    Pune, Maharashtra, India Sath Outsourcing Service pvt. Ltd. Full time

    **Technician** **Salary : 15,000 - 20,000** **Location : kharadi, Pune** **Qualification : 12 pass & ITI technician** **Experience : 1 to 2 yr** **Note : mast have experience in automobile industry** **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift **Experience**: - total work: 1 year (preferred) Ability to Commute: - Pune,...

  • Ro Service Technician

    1 week ago

    Pune, India Sanelac Consultants Private Limited Full time

    _**"RO Service Technician "**_ - Experience - 2 to 5 years_ - Location - Pune, Maharashtra_ Qualification - ITI / Diploma Preferred - experienced in RO / Water Purifier industry. **Description: - ** **Key Responsibilities -** - Perform all on-site activities related to installation, repair, management and maintenance._ - Visiting customer places to...

  • Service Technician

    2 weeks ago

    Pune, Maharashtra, India Grundfos Holding AS Full time

    Service Technician**Application deadline**: **Workplace**:Onsite Position**Job Location (Short)**:Pune, Mahārāshtra, India**Contract Type**:Full-Time**Employment Type**:Regular**Service Technician** **Pune, Maharashta - India** **Be part of a global organization and world’s leading provider of water technology solutions and pump systems as a Service...

  • Service Technician

    2 months ago

    Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Position**: Service technician - **Location**: Thane **Diploma or IT technician with** ( Electronic and Electrical ) **Experience : 2 to 3 years.** A person will have to work at a Project site and hence traveling will be involved. Job involves servicing / repairs/ installation of machines and support to customers in terms of technical as well as...

  • Service Technician

    2 weeks ago

    Mumbai, Maharashtra, India DVS MECH SOLUTIONS Full time

    **Role: - Service Technician** **Location: - Turbhe, mumbai** **Education: - DME- Mechanical** **Industry/Domain: - SPM OR Material handling OR Conveyor OR Packaging** **Experience: - 3-6 Years** **Have knowledge of Installation, Commissioning & Servicing of Machines, IQ,OQ,DQ& PQ** Schedule: - Day shift **Experience**: - Service technician -...

  • Service Technician

    2 weeks ago

    Mumbai, Maharashtra, India Chandrani Compliments & Export Pvt ltd Full time

    _**Service Technician**_ Chandrani Compliments & Export is urgently hiring for the position of Service Technician. **Job description** - CHECK FOR AMC OF EQUIPMENTS - CCTV FIRE ALARM, NETWORK,DVT/NVR, BIOMETRIC CHECKING - DIAGNOSTIC REVIEW - REPAIR & REPLACEMENT OF PARTS - REPLACEMENT & INSTALLETION OF EQUIPMENTS **Experience**: - work: 6 month...

  • Service Technician

    2 months ago

    Pune, India Technovision Energy Pvt Ltd Full time

    Education : 12th / ITI Electrical Experience : 1 to 2 yrs **Job brief** We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. **Responsibilities**: - Providing...

  • IT Service Technician

    3 weeks ago

    Navi Mumbai, Maharashtra, India Sigma manpower services Full time

    Post Service Technician Location - Rabale Education - ITI Service technician Experience-1-3 years Skill and job duties as follows - Repair and Maintain Machinery.... - Devise Preventative Measures to Avoid Machine Downtime.... - Troubleshoot Electrical Controls.... - Keep Meticulous Records of Machine Service History.... - Analyse Machine Test Results...

  • Site Technician

    2 weeks ago

    Pimpri, Pune, Maharashtra, India www.itspe.co.in Full time

    We are looking for a field technician to maintaining IOT/ITS equipment on the signals and highway. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹10,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Morning shift - Night shift Supplemental pay types: - Commission pay - Joining...

  • Solar Site Supervisor

    3 weeks ago

    Pune, Maharashtra, India Sun Share Energy Full time

    SunShareEnergyis #hiringimmediately Site Supervisor Site Supervisor - Solar Scope of Position: The site supervisor is responsible for all aspects of solar farm operations, including personnel safety, oversee daily work activities, review work schedules, scheduling maintenances, maintaining project availability, the training and safety of all technicians, and...

  • Service Technician

    4 days ago

    Nagpur, Maharashtra, India Larsen & Toubro Full time

    SERVICE TECHNICIAN LNT/ST/978584 - Industrial Machinery & Products IcNagpur - Posted On 06 Mar 2024- Required Experience 7 - 11 Years**Skills**: Knowledge & Posting Location MAINTENANCE TROUBLESHOOTING AUTOMOTIVE REPAIR CUSTOMER SERVICE CUSTOMER SATISFACTION COMPONENT REPAIR Minimum Qualification ITI DIPLOMA **Job Description**: L&T Construction...

  • Field Service Technician

    6 days ago

    Viman Nagar, Pune, Maharashtra, India success udyog pvt ltd Full time

    Job Responsibilities - Providing customer support and technical services during the field visits - Diagnosing technical problems/errors and also determining proper solutions - Managing on-site activities such as installation, inspection, maintenance, and repair tasks - Comprehending the requirements of customers and making appropriate briefings or...