Routing and Switching

2 months ago


Bengaluru Karnataka, India Zensar Technologies Full time

**JOB DESCRIPTION**:
**Key Responsibilities**
- Handle day-to-day operations and respond to network-related tickets promptly and effectively.- Ensure stable and reliable network services- Day-to-day network performance monitoring.- Network troubleshooting and fault analysis; hardware troubleshooting and repair.- Trouble ticket generation and response; carrier interface and escalations (Internal and External).- Installation of network hardware and software.- Participate in a 24x7 call-out rota.- Completion of ServiceNow tickets within the SLA. Perform network configuration changes in accordance with change management process.- Perform root cause analysis for service interruption recovery, creating preventative measures to deploy in the enterprise.- Respond to alerts by following documented procedures for verifying, determining the case and resolving or escalating as necessary.- Create and maintain network documentation as it relates to network configuration, network diagrams and processes.- Review incident reports provided by vendors, as well as draft internal incident summary reports to senior management when called for.- Work closely with Engineering team for implementation of solutions.- Work closely with regional and global teams to provide ongoing support for the global network infrastructure (on-prem and cloud).- Ensure adherence to SOPs for day-to-day operations set by the Network Architect/Engineering team.**Qualifications**:

- A recognized Bachelor’s / Master’s degree in Engineering with 3-6+ years of experience in the Network space across a highly diverse Enterprise- Proven experience in network troubleshooting and problem-solving.- Strong understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Routing Protocols (BGP, OSPF, ISIS); Quality of Service; MPLS; STP, RSTP,.1q VLANs, VPC, HSRP, VRRP, STP, VLAN etc), Wireless (Cisco and Juniper) and DDI (DNS, DHCP and IPAM)- Basic understanding of AAA platforms such as Radius and/or TACACS.
- Experience with Juniper, Dell Sonic, Cisco, Arista and SDWAN (Versa and Juniper) are relevant.- Experience of working on network equipment in large NOC/L2 team or large scale global environment with 24X7 global support model.- Ability to take ownership of day-to-day network operations and respond to tickets efficiently.- Willingness to participate in on-call rotations and promptly respond to alerts.- Excellent communication and interpersonal skills to work effectively with users and cross-functional teams.- Detail-oriented and well-organized, with the ability to manage multiple tasks and priorities effectively.- Ability to work independently/under mínimal supervision and in a team environment, managing multiple tasks and priorities.- Keen to contribute ideas, share knowledge and help others develop.- Basic Linux/UNIX skills ideal but not essential- Certifications such as CCNA, CCNP CCNA, CCNP, JNCIS-ENT, JNCIS-SP in networking or related fields are a plus.- Working knowledge on automation/scripting is a plus.**Primary Location**: India-Karnataka-Bangalore

**Job Posting**: Mar 19, 2024

**Experience Required (In Years)**:Minimum**-** 4 **Maximum**-** 8



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