Customer Experience Executive
6 months ago
Responsibilities
- Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.
- Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.
- Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.
- Collaborating with other departments to address customer needs and continuously improve the overall customer experience.
- Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.
- Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.
- Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.
- Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.
Qualification - Graduation is mandatory
Excellent communication skills in Hindi and English is must
**Job Types**: Full-time, Fresher
Pay: ₹25,000.00 - ₹41,600.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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