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Malayalam Voice Process

1 month ago

Bengaluru Karnataka, India Info HR Solutions Full time

**Company Overview**

Info HR Solutions is a trusted HR partner that provides tailored solutions to meet the unique workforce needs of our clients. With a team of experts dedicated to delivering the best HR services, we strive to be the strategic HR partner for businesses in various industries.

**Job Overview**

We are hiring for the role of Malayalam Voice Process at Info HR Solutions. This is a full-time position based in Chennai. The salary range for this role is competitive and will be discussed during the interview process. As a Malayalam Voice Process, you will be responsible for providing customer support over the phone in the Malayalam language.

**Qualifications and Skills**
- Fluent in Malayalam (both written and spoken)
- Excellent communication skills in English
- Strong customer service orientation
- Ability to multitask and manage time effectively
- Good problem-solving skills
- Attention to detail
- Ability to work in a team environment
- Previous experience in a customer service or voice process role is preferred
- Incentives Benifits 30,000 to 40,000/- per month

**Roles and Responsibilities**
- Handle inbound and outbound calls in the Malayalam language
- Provide excellent customer service by addressing customer inquiries and resolving issues
- Deliver accurate and concise information to customers
- Follow communication scripts and guidelines to ensure consistency and quality
- Escalate customer concerns to the appropriate department or individual for resolution
- Maintain customer records and update information as needed
- Meet or exceed performance goals, including call productivity and customer satisfaction metrics
- Stay up-to-date with product knowledge and company information

**Job Types**: Full-time, Fresher

**Salary**: ₹200,000.00 - ₹250,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**

+91 8438800847