Marketing

4 weeks ago

Rohtak, India Haridream Solutions Full time

**Rohtak, Haryana / Customer Experience Specialist**:
**JOB DESCRIPTION**:
We have urgent opening for CES for our company HDS (HARIDREAM SOLUTIONS PVT. LTD.) CES have to work under the instructions of business development team.

**What you'll do**:

- **CES should have good communication skills**:

- **Evolve more effective work process for improving customer interactions**:

- **Constantly monitor & review performance metrics for achievement of objective**:

- **Generate leads to develop business from different sources.**:

- **Follow up with incoming leads.**:

- **Book appointment for field sales team with the emphasis on high-quality leads.**:

- **Maintain MIS reports and update the management on the status of all the prospects.**

**REQUIREMENTS**:

- **Minimum Bachelors Degree from any stream.**:

- **Familiarity with web technology and comfortable with the Internet**:

- **Very strong verbal communication skills and writing skills**:

- **Clear diction and clarity in speech**:

- **Extremely detail oriented and ability to organize**:

- **Problem-solving ability & creative - out of the box thinker.**:

- **CES have to maintain daily walk -in, telephonic records of inquiries in Excel.**:

- **Allotting the inquiries to concern person/department**:

- **CES have to maintain the required data in Excel sheet**:

- **Transferring the incoming calls to concern department**:

- **Reporting to Branch Head / Management on daily basis about day to day activities details of branch**:

- **Experience in any financial company will be an added Advantage**

**BENEFITS**:

- **An opportunity to work in a flexible environment.**:

- **An open set-up where you can try new things**:

- **Market-premium salary plus incentives time to time according to performance.**:

- **Flexible working hours and supportive team

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