Client Relationship Officer

3 months ago


Model Town Ludhiana Punjab, India The Eclat Educational Services Full time

Develop and maintain relationships with clients to ensure satisfaction and loyalty.
- Serve as the main point of contact for clients, addressing their inquiries and concerns.
- Regularly check in with clients to assess their needs and gather feedback.
- Resolve client issues or complaints in a timely and efficient manner.
- Provide excellent customer service to enhance the client experience and promote retention.
- Identify opportunities to offer additional services or products that could benefit the client.
- Collaborate with internal teams to meet client expectations and business goals.
- Assist new clients through the onboarding process to ensure a smooth transition.
- Maintain accurate records of client interactions and feedback in the company's CRM system.
- Prepare and present reports on client satisfaction and areas for improvement.
- Work closely with sales, marketing, and customer support teams to address client needs.
- Stay updated on company services or products to effectively communicate with clients.
- Analyze client data to identify trends and suggest improvements.
- Looking for Multiple positions

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person



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