Housekeeping Supervisor

5 days ago


Wayanad, India Silver Woods Resort & Spa Full time

Welcome and acknowledge all guests according to company standards anticipate and address guests’ service needs during the night shift.
- Use housekeeping checklists to ensure that the cleanliness and condition of each assigned area meet designated standards.
- Identify and report preventative or other maintenance issues in public areas or guest rooms.
- Request preventative maintenance or non-urgent repairs using the appropriate method and contact other departments directly for urgent repairs.
- Respond promptly to requests from guests Front Desk or At Your Service requests.
- Follow all company safety and security policies and procedures and report any maintenance problems safety hazards accidents or injuries.
- Complete safety training and certifications to properly store flammable materials.
- Ensure uniform and personal appearance are clean and professional maintain the confidentiality of proprietary information protect company assets.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel-required meetings at night time and also attend departmental training.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
- Comply with the hotel’s standards and regulations to encourage safe and efficient hotel operations.
- Maximise efforts towards productivity, identify problem areas, and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to maintain the confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Ensure that housekeeping employees are during the night shift attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
- Inspect Room Attendant’s work performance within the assigned section daily to ensure the standards and productivity levels are being met and maintained.
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
- Ensure records of daily assignments are completed, signed off, and turned in to the Housekeeping Office on time.
- Maintain key control during the night shift.
- Clean maintain and store cleaning equipment Document and report outstanding issues.
- Handle items for “Lost and Found” according to the standards.
- Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
- Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
- Carry an active radio/official mobile to maintain contact with the Front Office and/or Engineering throughout the night shift.
- Report on the progress of all out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager, according to standards.
- Update the room status in the Hotel Software/Property Management System or the Housekeeping Mobile App.
- Initiate work orders for repairs and maintenance and forward them to Engineering.
- Assist with training of Housekeeping staff as and when required.
- Complete required Housekeeping paperwork during the night time.
- Prepare report and briefing sheet for the morning briefing.
- Develop and maintain positive working relationships with the other support team to reach common goals.
- Listen and respond appropriately to the concerns of other departments and employees.
- Speak with others using clear and professional language.
- Perform other reasonable job duties as requested by the Executive Housekeeper or hotel management.

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 09/05/2024
Expected Start Date: 10/05/2024



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