Guest Relations Executive

1 month ago


Idukki, India Willmount Resorts Full time

A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort:

- **Welcome and Check-in**:

- Greet guests upon arrival and provide a warm welcome.
- Assist with the check-in process, ensuring a smooth and efficient experience.
- **Guest Services**:

- Act as a point of contact for guests throughout their stay, addressing inquiries and providing information about resort facilities and services.
- Handle special requests and preferences for guests, such as room preferences, dietary requirements, or special occasions.
- **Issue Resolution**:

- Address and resolve guest complaints or concerns in a timely and satisfactory manner.
- Collaborate with other departments, such as housekeeping or maintenance, to resolve issues promptly.
- **Concierge Services**:

- Provide concierge services, including arranging transportation, making restaurant reservations, and assisting with tour bookings.
- Offer recommendations for local attractions, dining, and entertainment.
- **Communication**:

- Maintain effective communication with guests, ensuring they are informed about resort events, policies, and any changes.
- **Guest Feedback**:

- Collect and analyze guest feedback through surveys, reviews, and direct interactions.
- Use feedback to identify areas for improvement and implement changes to enhance guest satisfaction.
- **VIP Guest Handling**:

- Identify and prioritize VIP guests, ensuring they receive special attention and personalized services.
- Coordinate with other departments to fulfill special requests for VIP guests.
- **Upselling and Promotion**:

- Promote resort amenities and services to guests, encouraging upsells and cross-sells.
- Inform guests about promotions, packages, and loyalty programs to enhance their experience.
- **Emergency Response**:

- Be prepared to handle emergency situations and assist guests in the event of evacuations or other safety concerns.
- Communicate emergency procedures to guests and ensure their safety.
- **Documentation**:

- Maintain accurate guest records, including preferences, special requests, and any incidents.
- Prepare reports on guest feedback, issues, and resolutions.
- **Training and Development**:

- Participate in ongoing training to stay updated on resort services, policies, and procedures.
- Train and mentor junior staff in guest relations responsibilities.
- **Cultural Sensitivity**:

- Demonstrate cultural sensitivity and awareness to cater to a diverse range of guests.

**Job Types**: Full-time, Fresher

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Internet reimbursement
- Leave encashment

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Hospitality: 1 year (preferred)

**Language**:

- English (preferred)
- Malayalam (preferred)

Shift availability:

- Overnight Shift (preferred)

Ability to Commute:

- Idukki, Kerala (required)

Ability to Relocate:

- Idukki, Kerala: Relocate before starting work (preferred)

Work Location: In person

**Speak with the employer**

+91 9037780344

Expected Start Date: 29/02/2024



  • Idukki, India Willmount Resorts Full time

    A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort: - **Welcome and Check-in**: - Greet guests...

  • Front Desk Executive

    1 month ago


    Idukki, India I Mates Consultants Full time

    Scope of the Role **Qualifications**: - Diploma, Bachelor's degree - Proven experience in a supervisory or management role within the hospitality industry. - Excellent interpersonal and communication skills. - Any experience in the Front Desk management is preffered. - Customer Handling Roles and Responsibilities - Coordinate check-ins, ensuring guests...

  • Chef de Partie

    1 month ago


    Idukki, India Al Adrak Trading & Contracting LLC(summer sand resort vagamon) Full time

    **Kitchen Management**: Overseeing all aspects of kitchen operations, including staff supervision, scheduling, and training. This involves ensuring that the kitchen runs efficiently during peak times and that all food preparation areas adhere to health and safety regulations. - **Quality Control**: Maintaining high standards of food quality, presentation,...

  • Housekeeping-gsa

    1 week ago


    Idukki, India THE VALLE BY KONDODY HOTELS Full time

    **Job Summary**: As a Housekeeping Guest Service Agent (GSA), you will be responsible for ensuring the cleanliness and comfort of guest rooms and public areas in accordance with company standards. Your primary duties will include cleaning guest rooms, replenishing amenities, responding to guest requests, and maintaining inventory of supplies. Additionally,...

  • Maintenance Staff

    1 month ago


    Idukki, India Al Adrak Trading & Contracting LLC(summer sand resort vagamon) Full time

    **Facility Maintenance**: Conducting regular inspections of resort buildings, including guest rooms, restaurants, recreational facilities, and common areas, to identify and address maintenance issues such as plumbing leaks, electrical problems, or structural damage. - **Landscaping and Groundskeeping**: Maintaining the landscaping and outdoor areas of the...

  • Waiter/server

    2 weeks ago


    Idukki, India Amritara Shalimar Spice Garden Resort Full time

    Good guest relation,Restaurant Standard services **Job Types**: Full-time, Permanent, Fresher Pay: ₹9,000.00 - ₹12,000.00 per month Schedule: - Day shift - Evening shift - Morning shift - Rotational shift **Experience**: - total work: 1 year (preferred) Work Location: In person


  • Idukki, India Amritara Shalimar Spice Garden Resort Full time

    Good guest relation & Customer Service **Job Types**: Full-time, Permanent, Fresher Pay: ₹9,000.00 - ₹12,000.00 per month Schedule: - Day shift - Evening shift - Morning shift - Rotational shift **Education**: - Bachelor's (preferred) **Experience**: - recipionist: 1 year (preferred) - total work: 1 year (preferred) **Language**: - Hindi...


  • Idukki, India Cordial Gramin Group Full time

    The incumbent will be responsible for planning, executing and reporting on operational, financial, regulatory and compliance related audits/reviews. Responsibilities: Coordinates work with Risk, Legal and Compliance and other control-related activities. Conducts risk assessments and identifies controls in place to mitigate identified risks. Performs audit...


  • Idukki, Kerala, India Jettravels Full time

    **Responsibilities**: - Answer questions and address complaints. - Manage front office works - Greet and welcome guests - Answer all incoming calls and redirect them or keep messages - Always looking for ways to improve your skills - Good communication skills both written and verbal - Coming to work on time - Basic computer knowledge required **Perks and...


  • Idukki, India Autojet Group of companies Full time

    **Job Title**:Client Relations Executive **Location**:Ernakulum Aluva **Job Type**:Full-time **Salary**: 15000 with Attractive Incentive **Responsibilities**: 1. Identify and target premium clients through research, networking, 2. Communicate effectively with potential clients to understand their needs and explain our services in detail. 3. Develop and...

  • Cdp South Indian

    4 weeks ago


    Idukki, India Miletia Guide Solutions PVT LTD Full time

    Hiring for reputed Hotel/Resort **Location : Munnar and Multiple Location** **Food and Accomdation provided** **Ready to relocate anywhere inside kerala only apply** - Takes care of daily food preparation and duties assigned by the superiors to meet the standard and quality set by the Restaurant. - Follows the instructions and recommendations from the...


  • Idukki, India Autojet Group of companies Full time

    Job Title: Client Relations Executive Location: Ernakulum Aluva, idukki,Madurai, Bangalore, Chennai Category: Female **Salary**:15000 with Attractive incentive male anf female can also apply **Responsibilities**: 1. Identify and target premium clients through research, networking, 2. Communicate effectively with potential clients to understand their...