Program Operations Coordinator, Innovation

2 weeks ago


Bengaluru, India Kaplan Full time

Job Title

Program Operations Coordinator, Innovation (Hybrid)

**Job Description**:

- For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work.
- Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students’ lives.
- The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.
- Kaplan North America’s University Partners (UP) & Innovation group validates, incubates, and scales new businesses and products through both B2B2C and B2C models in partnership with leading higher education institutions.
- The Program Operations Coordinator will execute mission-critical program delivery processes for KNA’s Prelum and Innovation businesses. In addition, the Program Operations Coordinator will execute and/or support special projects for Innovation Team operations (located in US and India) and KNA Business Operations Support located in India. They will work in partnership with cross-functional Kaplan team members handling the day-to-day activities that ensure smooth, efficient business processes and functions.

Primary Responsibilities- Execute digital program delivery operations to deliver consistently high-quality learner journeys from on-boarding to end-of-course and/or program expiration.-
- Create (by replicating from program blueprints) and manage digital courses within Canvas or other LMS platforms, including management of learner on-boarding, learner and staff access and rosters, and live session schedules and links.-
- Implement and maintain student-facing live session calendar and other cohort-specific or regular operational updates required for ongoing delivery of multiple product lines.-
- Handle manual roster adjustments and off-cycle learner on-boarding/off-boarding on to LMS platforms in response to partners’ ongoing needs.-
- Respond with appropriate urgency and synchronous/asynchronous problem-solving when program delivery interventions are necessary to resolve customer-/learner-facing issues-
- Execute other operational tasks and support operations projects as needed.-
- Hybrid Schedule: 3 days remote / 2 days in office-
- 30-day notification period preferred- Education & Experience- Bachelor’s degree preferred-
- 1+ years of experience in IT Operations-
- Track record of independently executing mission-critical work at the highest level of excellence-
- Exceptional attention to detail-
- Ability to identify and appropriately escalate issues-
- Track record of getting a variety of things done with both speed and fidelity-
- Demonstrated ability to quickly master new assignments, systems, and processes-
- Demonstrated ability to work collaboratively across cross-functional teams-
- Enjoys working in a dynamic, fast-paced environment in which the work and requirements are ever-changing and everyone works hard to exceed shared goals-
- Ability to work on flexible work schedules - 9AM-2:30PM, 7PM-9:30PM IST (weekdays)- Preferred Qualifications- Experience in digital education or learning platforms-
- Proficiency in Slack; GSuite; Canvas; Smartsheet all helpful to have in advance but can be learned on the job.-
- Experience working remotely-
- Excellent verbal and written communication- #LI-Remote

Location

Bangalore, KA, India

Additional Locations

Employee Type

Employee

Job Functional Area

Education Development/Delivery

Business Unit

00072 Kaplan Test Prep

Kaplan is an Equal Opportunity Employer. All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible. Information regarding benefits can be found

here

- Diversity & Inclusion Statement_
- :_

Diversity inspires innovation and growth in the Kaplan community.
_Kaplan strives to be a model employer for inclusiveness. Not only does Kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the Organization. Kaplan's employees bring diverse perspectives, ideas_,
_ and backgrounds that give Kaplan a competitive edge in anticipating and exceeding our students' needs in today's global market. Learn more about our _

culture

.


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