Foa in Front Office

3 weeks ago


Shiliguri, India Ayush Manpower Services Full time

FOA stands for Front Office Associate. It's a common term in the hotel industry for a role that sits at the heart of the guest experience. FOAs are essentially the bridge between guests and the hotel's internal functions.

Here's a breakdown of a Front Office Associate's typical duties:
**Guest Services**:

- **Check-in and Check-out**: FOAs handle guest arrivals and departures. This involves verifying reservations, registering guests, processing payments, issuing room keys, and ensuring a smooth transition into or out of the hotel.
- **Guest Communication**: They answer guest inquiries about the hotel's amenities, services, local attractions, and directions.
- **Room Management**: Assigning rooms based on guest preferences and availability might be their responsibility. They may also handle room upgrades or special requests.
- **Problem-solving**: FOAs address guest concerns and complaints, striving to resolve issues efficiently and professionally.

**Administrative Duties**:

- **Managing reservations**: They might update and manage room reservation systems, including processing online reservations.
- **Light Cashiering**: Depending on the hotel size and structure, FOAs might handle cash payments, credit card transactions for incidental charges, or foreign currency exchange.
- **Maintaining records**: FOAs keep accurate records of guest information, room assignments, payments, and other hotel operations.

**Additional Responsibilities**:

- **Liaison**: They often act as a liaison between guests and other hotel departments, such as housekeeping, maintenance, or food and beverage.
- **Multitasking and Adaptability**: The role requires FOAs to juggle various tasks simultaneously, answering phones, greeting guests, handling administrative duties, and adapting to unexpected situations.

**Required Skills**:

- **Excellent communication and interpersonal skills**: Building rapport with guests and effectively communicating hotel information is crucial.
- **Customer service focus**: Providing exceptional service and ensuring guest satisfaction is a top priority.
- **Problem-solving skills**: The ability to address guest concerns and find solutions to unexpected situations is essential.
- **Time management and organization**: FOAs manage a fast-paced environment with multiple tasks simultaneously.
- **Computer literacy**: Proficiency in hotel reservation systems and property management software is necessary.

Overall, FOAs are the backbone of the hotel's front office operations. They play a vital role in ensuring a smooth and enjoyable guest experience from the moment they arrive to the moment they depart.

Pay: ₹13,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 14/06/2024


  • Front Office Executive

    2 months ago


    Shiliguri, India Hotel Golden Leaf Full time

    Front Office Executive to manage all aspects of guest accommodations at the front office. **Salary**: ₹8,000.00 - ₹10,000.00 per month Schedule: - Rotational shift Ability to commute/relocate: - Siliguri, Shiliguri - 734003, West Bengal: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 1 year...


  • Shiliguri, India Ayush Manpower Services Full time

    In the hotel industry, a Front Office Executive's role goes beyond general office tasks. They are the core of the guest experience, acting as the first point of contact and often the friendly face guests see throughout their stay. Here's a breakdown of their key responsibilities in a hotel setting: **Guest Services**: - **Check-in and Check-out**: Front...

  • Front Office Staff

    3 weeks ago


    Shiliguri, India The Night Trend Full time

    We are looking for an educated front office Male employee for a tea manufacturing office who must be aged between 25-35 years. The Criteria for the job are as follows: 1. Yearly Bonus 2. 3 paid Sick leave in a month. **Salary**: From ₹7,500.00 per month **Benefits**: - Leave encashment Schedule: - Fixed shift Supplemental pay types: - Yearly...


  • Shiliguri, India DELHI WONDER WORLD Full time

    We are looking for a pleasant **Front Desk Representative for Delhi Wonder World (Siliguri) and Delhi World Public School, Ambari **to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The goal is to make guests...


  • Shiliguri, India TULSA GROUP Full time

    Need Female Front Office Assistant for a real estate company **Must Be Smart and Active **Well versed with computer **Must be a quick learner **Minimum Graduate **Salary**: ₹8,000.00 - ₹9,000.00 per month **Benefits**: - Leave encashment Schedule: - Day shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Sevoke Road,...

  • Front Office Executive

    2 months ago


    Shiliguri, India Career Launcher Siliguri Full time

    This is for **FEMALE CANDIDATES** only. **FLUENT ENGLISH** is compulsory. Counselling students for admission, front office work like maintaining student records, follow up with the students for admission, every week schedule in word etc. **Salary**: ₹12,000.00 - ₹16,000.00 per month **Job Types**: Full-time, Permanent **Salary**: ₹12,000.00 -...


  • Shiliguri, India Career Launcher Siliguri Full time

    This is for **FEMALE CANDIDATES** only. **FLUENT ENGLISH** is compulsory. Counselling students for admission, front office work like maintaining student records, follow up with the students for admission, every week schedule in word etc. **Salary**: ₹12,000.00 - ₹16,000.00 per month **Job Types**: Full-time, Permanent **Salary**: ₹12,000.00 -...


  • Shiliguri, India SUNHILL PORTICO Full time

    A front desk associate is an essential role in the hospitality industry. They are responsible for providing exceptional customer service to guests and ensuring their stay is a memorable one. One of the primary duties of a front desk agent is to check-in guests. This involves verifying identification, providing room keys, and explaining hotel amenities. They...

  • Front Desk Executive

    3 weeks ago


    Shiliguri, India 6Hues Architecture Studio Full time

    We are looking for a front desk executive to manage our front desk on a daily basis and to perform a variety of administrative works. Duties include providing support to our clients and employees, assisting in daily office needs and managing our company’s general administrative activities. As a front desk executive, you will be the first point of contact...

  • Bell Boy

    3 weeks ago


    Shiliguri, India Ayush Manpower Services Full time

    A Bell Boy (also sometimes called a Bellhop or Porter) in the Front Office department of a hotel plays a crucial role in creating a positive guest experience right from the start. Their duties primarily focus on providing exceptional customer service and assisting guests with their luggage and other needs. Pay: ₹12,000.00 per month **Benefits**: -...

  • Front Desk Executive

    2 months ago


    Shiliguri, India Rajputana Realty Private limited Full time

    RAJPUTANA REALTY PRIVATE LIMITED is hiring front desk executive, who is suppose to be smart, someone who is a fluent speaker, who can represent office and our greet our clients with warmth and delight. **Job Types**: Full-time, Permanent Pay: ₹8,000.00 - ₹12,000.00 per month Schedule: - Day shift - Fixed shift Work Location: In person


  • Shiliguri, India Rajputana Realty Private limited Full time

    RAJPUTANA REALTY PRIVATE LIMITED is hiring front desk executive, who is suppose to be smart, someone who is a fluent speaker, who can represent office and our greet our clients with warmth and delight. **Job Types**: Full-time, Permanent Pay: ₹8,000.00 - ₹12,000.00 per month Schedule: - Day shift - Fixed shift Work Location: In person


  • Shiliguri, India Pave Infrastructure Full time

    Should be a Graduate. Good in Computer Knowledge. Good Personality with English command. Salary 10000 CTC. For Siliguri Head office.


  • Shiliguri, India DigiInd Full time

    Answers phone calls courteously. - Guides guests and issues guest badges. - Handles client complaints. - Files documents. - Maintains schedules. - Plans business travel. - Refills office supplies. - Receives deliveries. **Salary**: ₹10,000.00 - ₹18,000.00 per month Schedule: - Morning shift Ability to commute/relocate: - Siliguri, West Bengal:...


  • Shiliguri, India Dr. Nature Wellness Private Limited Full time

    **Job Title: Frontend Admin cum Office Executive** **Location**: Silliguri, West Bengal **Job Type**: Full-time **About Us**: Join our dynamic team at Dr Nature Wellness Pvt Ltd, a herbal wellness company committed to excellence. We are currently seeking a versatile Frontend Admin cum Office Executive to play a pivotal role in managing administrative...

  • Back Office

    3 weeks ago


    Shiliguri, India WAYCOM BUSINESS SERVICE Full time

    *- Job Roll back office and front office *(Experience/Fresher both)* *- Gender 10 - 20 male and female both *- Qualification ⏩ Minimum 12 pass *- Salary ⏩ 8k-10k for freshers and 10k-20k for experience *- Time ⏩ 9:30Am-8:00PM* *- Location ⏩ Sevok road Contact me: +917990318707 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per...

  • Back Office Executive

    3 weeks ago


    Shiliguri, India DigiInd Full time

    Performing market research. - Gathering and processing research data. - Assisting and coordinating with the sales team. - Assisting the Front Office team. - Assisting with inventory control. - Organizing staff meetings and updating calendars. - Processing company receipts, invoices, and bills. - Assisting and supporting management. **Job Types**: Full-time,...

  • Front Office Executive

    2 months ago


    Shiliguri, India Marriott International, Inc Full time

    **Job Number** 23205643 **Job Category** Food and Beverage & Culinary **Location** Courtyard Siliguri, Mallaguri Hill Cart Road, Siliguri, West Bengal, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare ingredients for cooking, including portioning, chopping, and storing...

  • Front Office Associate

    2 months ago


    Shiliguri, India Ambuja Neotia Group Full time

    handling room reservations, check in check out guest handling, telephone call handling. Hotel background. Freshers from hospitality management or trainees can also apply **Job Type**: Regular / Permanent **Salary**: From ₹10,000.00 per month **Benefits**: - Food provided - Leave encashment - Provident Fund Schedule: - Rotational shift Supplemental...


  • Shiliguri, India Marriott International, Inc Full time

    **Job Number** 24097882 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Siliguri, Mallaguri Hill Cart Road, Siliguri, West Bengal, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...