Customer Support Executive

3 weeks ago


Kolkata, India Netscribes India Pvt Ltd Full time

**Job Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers -always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues, as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Working Days - ** 5 Days Working

**Experience - **2-3 Years of experience in Customer Support

**Qualification - **Any Graduate

**Immediate Joiners Required **

**Salary**: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday

Application Question(s):

- Can you join Immediately ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX



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