Customer Service-voice
6 months ago
Greetings for the day
Congratulations, We are shortlisting your profile for the role of Customer Service Associate.
Process-International Voice Process || Customer Service
Required Experience: Any graduate with Min 1.7 Years to Max 3 Years in International Voice Process.
**Responsibilities**:
- Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
- Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling
- Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills
- Customer Service handling escalated tickets and coach them to improve their user handling skills.
- Provide customer support through phone.
- Work with other departments to resolve customer issues in a timely manner.
- Serve as a point of contact for customer support and complaints.
- Proactively identify, investigate, and resolve recurring customer support issues.
Package: Upto 5.14 LPA + Variables
Notice: Immediate Joiner Only
Work Mode: Work From Office
Shifts: 24/7 Shifts
Working Days: 5 Days Working, 2 Days off
Location: Bangalore
If Interested ,Contact below:
**Job Types**: Full-time, Permanent
**Salary**: ₹300,000.00 - ₹514,000.00 per year
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Shift allowance
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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