Customer Service-voice

6 months ago


Bengaluru Karnataka, India Genesis HR Services Full time

Greetings for the day

Congratulations, We are shortlisting your profile for the role of Customer Service Associate.

Process-International Voice Process || Customer Service

Required Experience: Any graduate with Min 1.7 Years to Max 3 Years in International Voice Process.

**Responsibilities**:

- Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
- Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling
- Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills
- Customer Service handling escalated tickets and coach them to improve their user handling skills.
- Provide customer support through phone.
- Work with other departments to resolve customer issues in a timely manner.
- Serve as a point of contact for customer support and complaints.
- Proactively identify, investigate, and resolve recurring customer support issues.

Package: Upto 5.14 LPA + Variables

Notice: Immediate Joiner Only

Work Mode: Work From Office

Shifts: 24/7 Shifts

Working Days: 5 Days Working, 2 Days off

Location: Bangalore

If Interested ,Contact below:
**Job Types**: Full-time, Permanent

**Salary**: ₹300,000.00 - ₹514,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person



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