Csr- Panchkula

7 months ago

Panchkula, India Nex HR Essentia Full time

JOB ROLES:
Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Planning the training and standardization of service delivery.

Selecting and hiring new staff.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment for your team.

JOB REQUIREMENTS:
A minimum of 1 year experience.

Excellent communication skills.

Ability to lead a team.

Knowledge of CRM systems.

Computer skills.

Knowledge of mediation and conflict resolution techniques is preferable.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Academic counseling: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9041888938

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