Client Support Executive
3 weeks ago
**Responsibilities and Duties**:
- Provide ERP Support and Training Onsite/On Call/ Screen sharing software
- Engage with clients with friendly and professional manner while actively listening to their concern
- Collaborate with development team to stay updated on new features/developments
- Prepare Help Documentation (or any other document such as version update details) as and when required using documentation software
- Record client's tickets related information and update client tickets status and close the tickts within SLA
- Communicate with Tech Team and QA Team regarding new features/client issue or bugs
- Other duties as requested
**Salary**: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
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