Process Associate

3 days ago

Industrial Area Lucknow Uttar Pradesh, India Genpact Full time

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._
- Welcome to the relentless pursuit of better._

**_ _**
- Responsibilities_
- _Running compliance checks on all free text PR (Purchase Requisition) incoming via Coupa; create POs post successful compliance checks_
- _Route PRs via approved Buying Channels (catalogs or web-forms) and preferred vendors_
- _Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met_
- _Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken_
- _Maintaining and updating content in Coupa for category cards, catalogs, preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partners_
- _Act as liaison to the Accounts Payable team to resolve PO related invoice issues_
- _Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes_
- _Follow-up with requesters/co-functional teams to provide quick resolutions_
- _Following-up up with suppliers/vendors whenever required_
- _Provide periodic updates to users/impacted parties on the status of the ticket/issue raised;_
- _Transfer/raise/coordinate inquiries to appropriate teams for resolution_
- _Find opportunities to improve or to streamline the process_
- _Proactively take action and identify Continuous Improvement opportunities._
- Qualifications we seek in you_
- Minimum qualifications_
- _Good Verbal and Written Communication Skills (English)_
- _Basic Knowledge of MS Office Applications like Excel, Word, PowerPoint_
- _Meaningful working experience in the Procurement field_
- Preferred qualifications_
- _Working experience on Coupa or Ariba_
- _Exposure to Source to Pay cycle_

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Jodhpur - Cyber Park - RIICO Industrial Area IN - Office_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_May 3, 2024, 10:11:52 AM_

**_ Unposting Date_**_May 8, 2024, 1:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_

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