Airline Ticket Agent

The job description of an airline ticket agent, also known as a reservation agent, typically includes a range of responsibilities centered around booking flights, assisting passengers with their travel plans, and providing customer service. Here is a general overview of the duties and requirements you might find in the job description for an airline ticket agent:
**Responsibilities**:

- **Booking and Confirming Reservations**: Assist customers with booking flight tickets, including selecting flights, issuing tickets, and making necessary changes to reservations.
- **Customer Service**: Provide high-quality customer service by answering questions, resolving issues (such as flight cancellations or delays), and offering information on services, baggage policies, and loyalty programs.
- **Check-in Assistance**: Help passengers during the check-in process, issue boarding passes, and handle seat assignments.
- **Baggage Handling**: Inform passengers about baggage allowances, fees for excess baggage, and assist with lost or damaged baggage claims.
- **Flight Information**: Offer up-to-date information on flight schedules, connections, and any changes affecting flights.
- **Sales and Promotions**: Promote and sell airline tickets, travel insurance, and other travel-related products and services.
- **Documentation and Procedures**: Verify travel documents, process payments, and ensure adherence to both airline and government regulations.
- **Handling Special Requests**: Arrange for special passenger needs, such as meals for dietary restrictions, wheelchair services, or unaccompanied minors.

Skills and Qualifications:

- **High School Diploma or Equivalent**: Most airlines require a minimum of a high school diploma or equivalent education.
- **Customer Service Experience**: Previous experience in a customer service role is highly beneficial.
- **Communication Skills**: Excellent verbal and written communication skills to interact effectively with passengers and solve problems.
- **Computer Literacy**: Proficiency in using computer systems, including airline-specific software for reservations and check-in.
- **Attention to Detail**: Ability to manage multiple tasks simultaneously with high accuracy and attention to detail.
- **Language Skills**: Fluency in English is essential, and knowledge of additional languages can be an advantage.
- **Flexibility**: Willingness to work in shifts, including nights, weekends, and holidays, as the airline industry operates around the clock.

Working Conditions:
Airline ticket agents can work in a variety of settings, including airport ticket counters, airline call centers, or travel agencies. The role may involve standing for long periods, especially for those working at airport counters, and can be fast-paced, particularly during peak travel seasons or when dealing with flight disruptions.

**Job Types**: Full-time, Permanent

**Salary**: ₹45,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Ability to Commute:

- Jalandhar, Punjab (required)

Ability to Relocate:

- Jalandhar, Punjab: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 6239032651