Data Center Technician

6 months ago


Chennai Tamil Nadu, India Vortalsoft Full time

We are looking for a self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer-focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer.

**Responsibilities**:

- Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
- Maintains inventory and documentation of activity
- Creates own service tickets, updates, and closes
- Break/Fix

**Qualifications**:

- Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
- Strong problem solving and self-management skills with attention to detail
- Ability to prioritize tasks and effectively communicate verbally and in writing’ experience servicing hardware as specified or utilized in customer environment
- Familiarity with ticket-tracking software (ServiceNow preferred)

Pay: ₹600,000.00 - ₹900,000.00 per year

**Experience**:

- Servers: 1 year (preferred)
- ServiceNow: 1 year (preferred)
- Hardware troubleshooting: 1 year (preferred)
- Data center: 1 year (preferred)
- Break fix: 1 year (preferred)

License/Certification:

- Driver's License (preferred)

Work Location: In person


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