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Operations Co-ordinator

7 months ago

Andheri Mumbai Maharashtra, India Imfirmity Full time

Position: Franchise Coordinator | Operations Executive | Customer and Client Cordination

Summary: As a Franchise Coordinator at our esteemed gym, you will play a crucial role in maintaining effective communication and coordination with our franchise partners. Your primary responsibility will be to ensure smooth and efficient operations between the gym's corporate office and the franchisees. You will be the main point of contact for franchise partners, providing support, disseminating information, and facilitating the implementation of gym standards and policies. Your efforts will contribute to the overall success and consistency of our gym's franchise network.

**Responsibilities**:
1. Franchise Partner Coordination:

- Serve as the primary liaison between the gym's corporate office and franchise partners, fostering positive and productive relationships.
- Maintain regular communication with franchisees to address inquiries, concerns, and provide necessary assistance.
- Ensure franchisees are kept informed about updates, new initiatives, and changes in gym policies and procedures.

2. Compliance and Standards:

- Collaborate with the operations and quality assurance teams to ensure franchise partners adhere to the gym's brand standards and operating procedures.
- Conduct periodic audits of franchise locations to ensure compliance with gym guidelines and identify areas for improvement.

3. Training and Onboarding:

- Assist in organizing and delivering training programs to franchisees and their staff on gym operations, customer service, and brand guidelines.
- Support new franchisees during the onboarding process, ensuring they have all necessary resources for a successful gym launch.

4. Marketing and Promotions:

- Coordinate with the marketing team to implement national and localized marketing campaigns and promotions in collaboration with franchise partners.
- Collect feedback from franchisees on marketing initiatives and provide valuable insights to improve future campaigns.

5. Performance Monitoring and Reporting:

- Monitor the performance of franchise locations, tracking key performance indicators (KPIs), and generating reports for management review.
- Work with franchise partners to identify opportunities for growth and improvement based on data analysis.

6. Issue Resolution:

- Address any operational or policy-related issues raised by franchisees promptly and professionally.
- Collaborate with relevant departments to resolve challenges and ensure the smooth functioning of franchise locations.

7. Franchise Expansion:

- Assist with the evaluation and selection of potential franchisees.

**Salary**: The salary for this position ranges from Rs. 20,000 to 30,000 per Month, depending on qualifications and experience.

Qualifications: Graduation
- Previous experience in a coordination or support role, preferably in a franchise or retail environment.
- Excellent communication and interpersonal skills to effectively engage with franchise partners and corporate team members.
- Strong organizational abilities to manage multiple tasks and priorities simultaneously.
- Familiarity with the franchise business model and a general understanding of franchise operations.
- Attention to detail and the ability to maintain accurate records and documentation.
- Proficiency in using office software and systems for communication, data analysis, and reporting.

Join our dynamic team as a Franchise Coordinator and be at the forefront of ensuring the success and growth of our gym's franchise network. Your coordination and support will be instrumental in maintaining strong relationships with our franchise partners and upholding the quality and reputation of our brand across all locations

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 6378284867