Bpo Trainer

3 weeks ago

Delhi, India Kaushik Cunsultancy Full time

A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, performance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single / multiple lines of business, and will regularly do so by handling routine customer interactions in voice, non-voice environment.

**Trainer Duties and Responsibilities**
- To train new hires on product, process and customer handling skills
- Maintain batch reports and measure effectiveness post 30 days of conducting refresher
- Complete daily tracking, including end of day course evaluation and trainee assessments
- Research product information for each account assigned by attending team meetings and periodic calibrations sessions, side by side observations, and call monitoring for training department purposes
- Maintain updated course and training evaluations for management review
- Gathers documents and distributes clear information from updates received by corporate training and the client
- Coordinates efforts with the Quality Team to assist in the quality improvement process of the agents via TNI’s and refresher sessions
- Participates in calibration meetings with the Client, QA and Results management team to ensure information being trained is up-to-date

Trainer - Skills
- Outstanding customer service skills and dedication to providing exceptional customer care
- Must be self-motivator and self-starter
- Excellent facilitation skills
- Exceptional listening skills
- Solid time management skills
- Must be able to effectively deal with internal & external stakeholders
- Creative ability & writing proficiency
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as neededTrainer - Minimum requirements **2-3 years of BPO Experience with 6-12 months of experience in training delivery**
- Graduate / 3-year Diploma
- Excellent verbal, written and interpersonal communication skills
- Must be proficient with Microsoft Office (Word, Excel, PowerPoint)
- Excellent presentation skills

Trainer - Screening processHR round - personal round & hygiene checkTraining round - interview & presentation roundLanguage, Aptitude & Excel skills_Excel test_CS aptitude test - MERITTRAC Aptitude Test (Verbal, Analytical & Numerical ability) _English communication test - Versant 4 Skills Essential (Speaking, Listening, Reading, Writing) _Client round

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,156.14 - ₹42,630.92 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Training & development: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

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