Admin Telecaller

3 weeks ago

Coimbatore, India Paresha Hr Solutions Full time

**Responsibilities**:
**Administrative Support**:
Provide general administrative support to ensure the smooth functioning of the office.

Maintain accurate records and assist in the preparation of reports.

**Telecalling**: Engage with clients and customers over the phone in a friendly and professional manner.

Handle customer inquiries, provide information about products or services, and address concerns.

Follow up with clients to ensure satisfaction, gather feedback, and resolve any issues.

**Scheduling and Coordination**:Schedule appointments and meetings, coordinating with both internal teams and external clients.

Assist in planning and organizing company events, both virtual and in-person.

**Office Operations**:Manage office supplies, equipment, and ensure the overall tidiness of the office space.

Handle incoming and outgoing mail and packages.

**Data Entry and Record Keeping**:Input and maintain accurate data in various systems.

Organize and maintain filing systems.

**Telecalling Metrics**:Keep track of telecalling metrics, such as call volume, conversion rates, and customer feedback.

Provide regular reports on telecalling activities and outcomes.

**Problem Solving**:Address and resolve administrative and customer-related issues promptly.

Propose and implement process improvements for both administrative and telecalling functions.

**Qualifications**:

- Proven experience as an office administrator, telecaller, or a combination of both roles.
- Excellent verbal communication skills with a customer-centric approach.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office Suite and comfortable using telecommunication systems.
- Attention to detail and problem-solving skills.
- Ability to work independently and as part of a team.

**Education and Experience**:

- High school diploma or equivalent; additional qualifications in office administration or telecalling are a plus.
- Previous experience in a similar administrative and telecalling role is preferred.

**Job Types**: Full-time, Permanent

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Admin: 1 year (preferred)
- tele sales: 1 year (preferred)

**Speak with the employer**
+91 9363401596

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