IT Assistant

We are seeking a highly motivated and detail-oriented individual to join our IT team as an IT Assistant.

**Key Responsibilities**:

- **Technical Support**:

- Provide first-level technical support to end-users for hardware, software, and network-related issues.
- Troubleshoot and resolve technical problems in a timely manner, escalating complex issues to the appropriate IT personnel.
- **Hardware Maintenance**:

- Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and other hardware devices.
- Conduct routine hardware inspections and coordinate repairs or replacements as necessary.
- **Software Support**:

- Assist in troubleshooting software-related problems and provide guidance to end-users.
- **Network Assistance**:

- Collaborate with the IT team in maintaining and troubleshooting network connectivity issues.
- Support in the setup and maintenance of routers, switches, and other networking equipment.
- **Documentation**:

- Keep accurate records of hardware and software inventory.
- Document support procedures, configurations, and resolutions for future reference.
- **User Training**:

- Assist in conducting training sessions for end-users on basic IT operations and best practices.
- Create user guides and documentation to facilitate self-help solutions.
- **Security Compliance**:

- Follow security protocols and assist in implementing security measures to safeguard the organization's data and information.
- **Collaboration**:

- Collaborate with IT team members to implement and maintain IT policies and procedures.
- Participate in team meetings and contribute ideas to enhance IT services.

**Qualifications**:

- High school diploma or equivalent; relevant technical certifications or IT coursework is a plus.
- Familiarity with operating systems (Windows, ), productivity software, and basic networking concepts.
- Strong problem-solving skills and the ability to work well under pressure.
- Excellent communication skills, both written and verbal.
- Ability to prioritize tasks and manage time efficiently.
- A willingness to learn and stay updated on emerging technologies

**Salary**: From ₹8,000.00 per month

Day range:

- Monday to Friday

Shift:

- Fixed shift

Ability to Commute:

- Irinjalakuda, Kerala (required)

Work Location: In person