Associate Ii

5 days ago

Bengaluru Karnataka, India Greenway Health Full time

Contacts clients following established guidelines to recover delinquent balances
- Contacts clients to update billing information
- Reviews and research problems with respect to established policies, billing, procedures, contractual agreements, and licensing practices
- Follows up on manager requests, internal requests, and escalated issues
- Coordinates problem resolution with appropriate departments

**1. Knowledge of Accounts Receivable Process**
- Familiarity with **aging reports**, tracking overdue payments, and managing customer accounts.

**2. Proficiency in Accounting Software**
- Experience using ERP systems like **Microsoft Dynamics 365**, **SAP**, **QuickBooks**, or **Oracle** to manage and track AR transactions.
- Ability to input, track, and manage data within these systems efficiently.

**3. Invoice Management**
- Generating and sending accurate invoices to customers in a timely manner.
- Tracking invoice status and following up on overdue invoices to ensure timely payments.

**4. Justifying and Resolving Disputes**
- Ability to resolve discrepancies or disputes with clients regarding invoices or payments.
- Working closely with the collections or customer service teams to investigate and resolve any client concerns.

**5. Bank Reconciliation**
- Ensuring that payments received are accurately recorded in both AR systems and bank method.
- Matching cash receipts to corresponding invoices and handling unapplied cash or discrepancies.

**6. Strong Communication Skills**
- Working closely with internal departments like finance, sales, and customer service.

**7. Analytical and Problem-Solving Skills**
- Ability to analyze client accounts, payment histories, and trends to identify issues such as non-payments, underpayments, or discrepancies.

**8. Time Management and Organization**
- Handling multiple customer accounts simultaneously, keeping track of payment due dates, and following up on unpaid invoices.
- Prioritizing tasks to ensure timely cash inflow while managing a large volume of transactions.

**9. Knowledge of Payment Methods**
- Familiarity with various payment methods like **credit cards, wire transfers, checks**, and **ACH payments**.

**10. Reporting Skills**
- Generating and reviewing AR reports, such as **Aging Reports, Cash Flow Statements**, and **Collection Reports** to provide insights into outstanding balances and payment status.
- Assisting in forecasting cash flow based on the AR aging.

**11. Collection Skills**
- Reaching out to clients proactively for payment reminders.
- Negotiating payment plans or settlements for overdue accounts when necessary.
- Escalating non-payment issues to management or legal teams as required.

**12. Compliance and Regulatory Knowledge**
- Familiarity with financial regulations related to accounts receivable, including **SOX (Sarbanes-Oxley Act)** compliance, if applicable.
- Knowledge of tax regulations, credit terms, and contract terms relevant to the company’s industry.

**13. Attention to Detail**
- Ensuring accuracy when posting payments, generating invoices, or recording transactions.

**14. Customer Service Skills**
- Providing high-quality service to clients by resolving their queries related to invoices, payment terms, or account balances.
- Maintaining a professional and customer-focused approach, even when handling late or disputed payments.

**15. Cash Flow Management**
- Understanding the impact of receivables on cash flow and working to optimize payment schedules to meet company financial goals.
- Working closely with the finance team to forecast cash inflows and improve liquidity management.

**16. Collaboration and Teamwork**
- Collaborating with the billing, sales, and finance departments to ensure accurate billing and efficient payment collections.
- Sharing feedback with the sales or customer service teams if there are recurring payment issues or disputes.

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