Data Privacy Operations Advisor
5 months ago
Reporting into both the Privacy Operations and Privacy Legal function, this role will assist both the functions in the day-to-day activities, including but not limited to providing advice, oversight, and data protection risk management to WTW businesses and functional groups, to ensure appropriate protection of personal information.
Privacy Operations
- a. Works with the Privacy Team, providing general administrative support for the privacy software platform, OneTrust. Tasks may include providing user access to the software, maintaining the organizational structure within the software, and organizing the modules into a coherent structure.
b. Maintain the registers of activities within the OneTrust modules and provide escalation where a response is required within a specified timeframe.
c. After adequate training and orientation, is able to provide support within specified SLAs (to be determined) for the OneTrust modules which WTW has purchased, for example: input/update privacy notices into the Privacy Notice Management module, input/create new assessments in the Assessment Module, derive metrics and utilization statistics across the entire platform.
d. Support the development of technical initiatives that will assist the Privacy function to deliver its objectives, for example chatbot concepts, workflow programs, case management tracking, etc.
e. Support in managing and triaging Privacy queries and requests, including but not limited to responding and/or facilitating such queries and requests.
f. Supporting projects and initiatives from the Privacy Operations function, as well as from the wider Privacy Team.
Privacy Legal
b.Assist with horizon scanning, identifying, and analyzing new global privacy laws and regulations in support of implementation (e.g., gap analysis, updating privacy notices, analyzing contract requirements, identifying transfer mechanisms, etc.).
c.Participate and attend regular meetings as may be arranged from time to time.
This role will have the workload and time divided between Privacy Operations and Privacy Legal.
We are looking for a collaborative team player, with brilliant coordination and communication skills who likes to work in a fast-paced and variable business environment. They will contribute to and work as part of a global multi-disciplined privacy and legal community with clear vision and direction, and top-down support across the business.
**The Role**
1. Provide administrative support for the Privacy function software platform, OneTrust:
a.Maintain control of privilege access of users to the software environment.
b.Review and maintain the WTW organization structure used by the software.
c. Review and maintain the folder structure within the modules, to effectively control access to the relevant data files for users.
d.Provide timely escalation of active tasks to ensure their completion, including but not limited to DPIAs, Notices and Cookie implementations, assessments, etc
e. Ensure reports are generated for the team, from within the OneTrust environment.
2. Provide support in monitoring, managing and triaging Privacy queries and requests, including but not limited to responding to and/or facilitating such queries and requests. This includes working with other relevant stakeholders to achieve the objective, and may involve leverage of technologies to assist the deliverables
Provide assistance with horizon scanning, identifying, and analyzing new global privacy laws and regulations in support of implementation (e.g., gap analysis updating privacy notices, analyzing contract requirements, identifying transfer mechanisms, etc.).
5. Supporting projects and initiatives from the Privacy Team.
**The Requirements**
Demonstrable track record of:
- Working with other teams and disciplines towards a common goal
- Problem solving and maintaining SLAs in a highly available environment.
- Working to deadlines and maintaining a high degree of organization to your work
- Highly computer literate Communicating clearly
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Beneficial but not essential:
- An understanding of Cyber Security
- An understanding of privacy regulations (e.g., GDPR, CCPA and other U.S. and global privacy laws)
- Prior experience in contract review and advise on legal requirements.
Beneficial qualifications include:
- LLB or equivalent experience in a privacy field
- Privacy certification(s)
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