Mega Walk-in Drive Customer Service Representative

2 weeks ago

Noida Uttar Pradesh, India HCLTech Full time

Walk-In Drive for Customer Support Executive - **HCLTech**

Profile - Voice, customer service.

**HCL Tech Hiring for UK / US Voice Process - 23rd Apr 2024 Walk in directly.**

**Designation**:Customer Care Representative**

**Fresher's** **Salary: Up to 2.65 LPA**

**Age Criteria: - 18 Years to 32 Years**

**Interview Location: - HCL Technologies: - A-8 & 9, Sector 60, Noida, Uttar Pradesh -201309**

**Work Location: Noida Sec-144 / Noida Sec 126**

**Two Ways Cabs Available**

**Walk-in Date
- 23rd -Apr-2024**

**Timing
- 11am-4pm**

**Job Description - Contact Centre Customer Service Executive**

**Work Experience & Qualification criteria**:

- Excellent communication skills - both verbal and written - with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in UK Inbound calling preferably in Banking domain
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security - proprietary data of customers

**Contact Person
- Priyanka Shastri**

**Job Types**: Full-time, Fresher

Pay: ₹13,000.00 - ₹17,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Schedule:

- Rotational shift
- UK shift
- US shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 19/04/2024
Expected Start Date: 23/04/2024

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