Hostess

2 months ago


Kelambakkam Chennai Tamil Nadu, India Junior Kuppanna Kitchens Pvt Ltd Full time

Roles & Responsibilities

1. Greeting and Seating Guests:

- Welcome guests as they arrive at the restaurant with a warm and friendly demeanor.
- Engage in polite conversation and promptly escort them to their designated table.

2. Waiting List Management:

- In case of a busy restaurant, maintain an organized waiting list and provide estimated wait times.
- Update waiting guests on the status of their table availability.

3. Customer Service:

- Respond to guest inquiries and provide accurate information about the restaurant's offerings, menu items, and special promotions.
- Address any customer concerns or complaints professionally and promptly seek assistance from the restaurant manager if necessary.

4. Coordination with Service staffs:

- Communicate effectively with the restaurant's serving staff to ensure smooth table turnovers and efficient service.
- Relay special requests or instructions from guests to the serving team.

5. Knowledge of the Restaurant:

- Familiarize yourself with the restaurant's layout, Table numbers, Seating capacity, and various dining areas.
- Be well-informed about the menu and any daily specials or changes.

6. Maintain the Waiting Area:

- Keep the waiting area clean, organized, and visually appealing.
- Ensure there are sufficient menus available for guests to browse while waiting.

7. Assist with Special Events:

- During busy times or special events, the hostess may be required to help with event coordination, guest registration, or other related tasks.

8. Upselling and Promotion:

- Suggestive selling is sometimes a part of the hostess's role, encouraging guests to try special dishes, desserts, or drinks to enhance their dining experience. Desired Skills

Strong customer service orientation with a friendly and approachable personality.

Ability to work under pressure and handle demanding situations gracefully.Good organizational skills and attention to detail.

Basic computer skills for reservation management.

Pay: ₹13,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (required)

Work Location: In person


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