Dispatcher

2 weeks ago

Amritsar Punjab, India iEZ Shipping Full time

Maintain daily communication with dispatch center, confirming routes and scheduling crews
- Keep accurate records of work completed and work remaining to ensure accurate billing and job completion
- Maintain awareness of all traffic laws and ensure drivers adhere to all laws
- Conduct daily driver and vehicle inspections to ensure safety
- Maintain outgoing and incoming communications to dispatch center
- Use advanced dispatching software

**Dispatcher Responsibilities**:

- provide excellent customer service to internal and external customers, responding to work inquiries, processing orders, and handling customer complaints and concerns
- Work in the dispatch center, taking inbound calls, processing customer orders, and identifying and dispatching resources, ensuring jobs are completed in accordance with safety procedures
- Provide customers with accurate and timely information, such as work order statuses and estimated arrival times
- Ensure orders are accurately documented and paperwork is submitted in a timely manner
- Keep track of customer metrics
- Maintain and update customer logs and records
- Meet, greet, and assist customers with general inquiries
- Maintain and update customer information files
- Perform other job duties as required

Schedule:

- Night shift

**Experience**:

- Customer support: 2 years (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Expected Start Date: 18/03/2024

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