Experienced Telecaller Executive

4 weeks ago

Mohali Punjab, India Brain Star Technologies Full time

**Key Responsibilities**:

- **Outbound Calls**: Make outbound calls to prospective customers to introduce our products/services and generate leads.
- **Customer Follow-up**: Follow up with potential customers who have shown interest but have not yet converted.
- **Data Entry**: Accurately record customer information, feedback, and sales interactions in the CRM system.
- **Achieve Targets**: Meet or exceed daily, weekly, and monthly targets for calls made, leads generated, and sales closed.
- **Product Knowledge**: Maintain a working knowledge of our products/services to answer customer queries effectively.
- **Customer Service**: Provide excellent customer service, resolve customer issues, and escalate complex queries to the appropriate department.

**Qualifications**:

- **Education**: High school diploma or equivalent; Bachelor's degree preferred.
- **Experience**: 1-2 years of experience in telecalling, customer service, or sales roles preferred.
- **Language Skills**: Proficient in English and Hindi.
- **Communication Skills**: Excellent verbal communication and interpersonal skills.
- **Technical Skills**: Basic computer skills and familiarity with Google Sheets, Microsoft Excel.
- **Personality Traits**: Persuasive, energetic, and self-motivated with a positive attitude.

**What We Offer**:

- **Competitive Salary**: Attractive compensation package with performance-based incentives.
- **Professional Growth**: Opportunities for career advancement and professional development.
- **Work Environment**: A supportive and collaborative work environment.
- **Training**: Comprehensive training to enhance your skills and knowledge.

**Work Shift Timings**:

- 10:00 AM TO 7:00 PM

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Cold calling: 1 year (preferred)
- Outbound sales: 1 year (preferred)
- Telemarketing: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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