Subject Matter Expert- Azure

5 days ago

Gurgaon, India client of Global Multilingual Pvt Ltd Full time

Job Description - Subject Matter Expert
- AZURE About Quatrro Business Support Services (“Quatrro”): Quatrro is a technology-enabled, cloud-based outsourcing firm to small, mid to large enterprises across industries that’s changing the way companies think about finance and accounting and technology services. They provide world-class teams combined with highly personal service, and a portal that let you see and manage everything online. The trouble with most back-office outsourcing solutions is that they leave you with too many missing pieces - in the client experience, in the work delivered, in the reporting you receive, and more. With smarter systems and over 1,200 specialists in fields ranging from finance to technology services, Quatrro helps you see further, scale smarter and stand stronger. And that’s why we consistently achieve very high customer, and employee, satisfaction ratings. Quatrro. Get More to Go On. Key Result Areas Responsibilities
- Manages overall personnel, performance, daily operations and discipline of self
- Drive specific improvement projects as required by Management Team from time to time
- Be accountable and responsible for actions taken by self and Team
- Take ownership of tasks assigned
- Providing training to new and existing team members whenever required
- Handling escalations, complains, doing RCA and sharing detailed reports with Management and clients.
- Auditing cases, sharing feedback, and coaching the team as required
- Preparing and Managing KBs.
- Working with management towards regular process improvement
- Handling typical issues as per the requirement whenever required
- Help Tier 1 & Tier 2 resources to address the issues on Azure related to various Services available on Azure platform DIVISION Technical Services POSITION Subject Matter Expert
- AZURE JOB TITLE Subject Matter Expert
- AZURE LOCATION Gurugram, India REPORTING STRUCTURE Band
- Will be responsible for updating, sharing daily, weekly & monthly tickets tracker & analysis.
- Defining key management routines and governance strategy to ensure effective business process execution
- Should have technical bent of mind to use available tools and platforms to diagnose and troubleshoot reported issues for various services.
- Responsible for handling individual projects related to new implementations, improvisations, or migrations from multiple source platforms. Required Skill Set (Technical + Soft Skills):

- Excellent verbal & written Communication skills
- Should have excellent customer handling & listening skills
- Strong analytical skills
- Strong problem-solving skills
- Quick decision maker and fast learner
- Experience in handling multiple tasks
- Very organized and team player
- Result Oriented & able to deliver within timelines
- Willing to work in 24/7 Environment, 5 Days working, and Rotational Shift. Technical Skills:

- Extensive knowledge of Win 10, Server 2012, 2016 + and LINUX servers OS
- Extensive knowledge of Azure IAAS and Windows Server Environment.
- Extensive knowledge of SMTP, POP3 and Exchange mail protocols
- Extensive knowledge of on-prem & Azure Hybrid Configuration & troubleshooting
- Able to troubleshoot complex Azure Environmental Issues.
- Able to analyze Azure Logs and provide RCA of the reported issues
- Relevant experience on Azure services : -Auto ScalingNetworkingNSGVPN (Express Route, P2S & S2S)Backup (BDM configuration on Hyper-V, VMWARE & Physical) & Troubleshoot related issues.ASR (VMWARE, Hyper-V, AWS & Physical)Subscription ManagementAutomation ScriptsAzure AD managementAzure MFA configurationAzure APP ServicesAzure Intune DeploymentAzure Virtual Desktop
- Should have relevant knowledge of on-prem & Azure Hybrid Environment
- Should have hands-on knowledge in AZURE AD and implementation.
- Should have Azure PowerShell knowledge
- Relevant Experience in ASM to ASR migration process.
- Migration from One Subscription to another
- Able to troubleshoot all Azure Complex IAAS services issues
- Relevant Experience on Patch Management implementations
- Should have performance monitoring and troubleshooting activities
- Extensive knowledge of network protocols e.g. TCP / IP
- Knowledge of Active Directory, DNS and DHCP
- Knowledge and hands on experience on Active Directory.
- Knowledge and hands on experience on Domain Naming System (Forward /Reverse lookup)
- Knowledge and hands on experience on Storage Devices.
- Hands-on experience on GPO
- Troubleshoot & manage Microsoft Azure client’s issues on daily basis.
- Hands-on experience on File and Print services/ Network printer installations
- Knowledge about Antivirus/End point protection (Symantec/MacAfee/Trend.etc)
- Knowledge about Data backup & recovery
- Good Networking knowledge.

**Salary**: ₹1,000,000.00 - ₹1,200,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total wor

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