Call Center Representative

2 months ago

Tiruchchirappalli, India TTS BUSINESS SERVICES PRIVATE LIMITED Full time

Position Overview:
We are currently seeking a dedicated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be responsible for handling incoming calls from healthcare providers and members, addressing inquiries related to eligibility, benefits summaries, and general insurance information. Additionally, you will assist providers and members with questions regarding claim status and billing concerns. This role requires excellent communication skills, attention to detail, and the ability to provide exceptional customer service.

**Responsibilities**:

- Answer incoming calls from healthcare providers and members, providing accurate and timely information regarding eligibility, benefits summaries, and other general insurance inquiries.
- Assist healthcare providers and members by addressing questions and concerns related to claim status and billing, ensuring prompt and satisfactory resolution.
- Thoroughly document all interactions with healthcare providers and members, including relevant details and actions taken, in accordance with company protocols.
- Maintain departmental Key Performance Indicators (KPIs) as defined by the Call Center Manager, ensuring productivity and performance targets are met or exceeded.
- Adhere to and meet all departmental and/or campaign Service Level Agreements (SLAs), ensuring timely and efficient handling of calls and customer inquiries.
- Maintain a consistent record of good attendance and punctuality, meeting scheduled shifts and breaks as assigned.
- Perform any other duties as assigned by the supervisor or management team, contributing to the overall success and efficiency of the call center operations.

**Requirements**:

- High school diploma or equivalent. Some college coursework or a degree in a related field is a plus.
- Previous experience in a call center or customer service role is preferred, particularly in the healthcare or insurance industry.
- Excellent verbal and written communication skills, with the ability to effectively and professionally interact with healthcare providers and members.
- Strong problem-solving abilities and the capacity to handle challenging customer situations with empathy and patience.
- Attention to detail and accuracy in documenting customer interactions and information.
- Familiarity with insurance claim processes and medical billing is advantageous.
- Ability to effectively multitask, prioritize tasks, and manage time in a fast-paced environment.
- Strong attendance record, demonstrating reliability and commitment to scheduled shifts.
- Flexibility to adapt to changing work schedules, including evenings, weekends, and holidays, as required.

Address: Trichy

No: 2, Zee Towers, EVR Road, Puthur, Trichy-17(Opposite to Chinthamani Mall-Near GH bus stop).

Contact: 9025661969, 8122234564.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Night shift

**Speak with the employer**
+91 9025661969

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