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Pa -otc

4 months ago

Bengaluru Karnataka, India Genpact Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people._

**_ _**
- Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower._
- Welcome to the relentless pursuit of better._

**_ _**
- We are looking for someone with extensive knowledge and understanding of entire OTC Collections. In this role, you will be expected to work on strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer._

**_ _**
- Responsibilities_
- _Manage the OTC collections portfolio and maintain strong customer relations._
- _Sending reminders and follow up as per client aligned collection strategy._
- _Actively call customers for open invoices, taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix._
- _Research any fully open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute._
- _Extract invoice level details from customer portal and other available sources to capture invoice level details._
- _Analysis customer behavior and trend to manage portfolio well and to seek required support._
- _Maintain all relevant systems and tables with valid information._
- _Must demonstrate a high level of self-motivation, energy, and flexibility._
- _Research any full open invoices which customers have disputed._
- _Support team priorities and initiatives and effectively manage workload._
- _Assist in SOP (Standard Operating Procedures) creation and updating._
- _Deliver the required data for audit purposes._
- _Making the accounting process controls established through the internal policies._
- _Ensure Key Metric’s are met, and service is delivered to end users as expected._
- _Daily usage of client’s tools for the assigned activities._

**_ _**
- Qualifications we seek in you_
- Minimum Qualifications_
- _B. Com Graduate or equivalent experience._
- _Detail oriented._
- _Must have excellent interpersonal skills with the ability to interact with high credibility at all levels of the organization._
- _Proficient in using the MS Office package especially with MS Excel (some hands-on Experience), PowerPoint, Outlook_
- _Excellent communication & presentation skills_

**_ _**

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Job_**_Process Associate_

**_ Primary Location_**_India-Bangalore_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Feb 22, 2024, 9:10:31 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_