Cdep I&p Chief of Staff

2 weeks ago


Bengaluru, India WELLS FARGO BANK Full time

**Chief of Staff - Business Execution Manager**

**About Wells Fargo**

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

**Market Job Description**

**About Wells Fargo in India & Philippines**
Wells Fargo in India & Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru, Chennai & Manila locations.

**Department Overview**
The Consumer Data and Engagement Platform (CDEP) group works across the Consumer & Small Business Banking (CSBB), Consumer Lending, and Wealth and Investment Management lines of business to develop coordinated strategies for growth in each of Wells Fargo's consumer segments. The team is responsible for designing seamless, engaging customer experiences across products and channels, and building the next-generation digital, data and analytics, and functional capabilities required to deliver toward these objectives.

**About the Role**

As a Chief of Staff and Business Office Lead for CSBB Analytics and CDEP India & Philippines team the incumbent will be responsible for identifying opportunities for strategic interventions to drive effectiveness, efficiency and experience across the function. He/she is expected to lead/facilitate complex initiatives/programs across locations and expected to work closely with LOB / Functional Leadership and India & Philippines leadership teams.

**Responsibilities**
- Lead strategic planning efforts across delivery teams & Enterprise LOBs/Business functions to ensure integrated and holistic long-range solutions for organizational effectiveness and efficiency
- Lead/manage strategic initiatives and develop project plans, frame and conduct insightful analyses, identify solutions, and develop business cases and implementation plans
- Facilitate decision-making and issue resolution as required with a broad array of leaders from across the organization.
- Obtain buy-in to proposed solutions / plans from stakeholders
- Support implementation of developed solutions / plans, as necessary
- Coordination of business strategy and strategic initiatives including decision rationale around locations, offshore in-house vs. vendor choices and future state operating model for effective and efficient global solutioning.
- Interfacing with senior leaders/executive management and partners across groups to influence long-term strategic direction.
- Monitor industry and global trends to assess possible implications and impact on WF global delivery strategy.
- Partner effectively across time zones and cultures to successfully manage complex issues.
- Proactively manage day to day business office responsibilities like managing budget, driving adherence to Risk & Compliance mandates, regular cadence on team build out & hiring updates etc.
- Travel both domestically and internationally as needed.

**Market Skills and Certifications**

**Essential Qualifications**
- Proven experience and track record in creating and executing strategic programs and working in strategic consulting teams
- Experience and good understanding of the Banking industry, analytics & reporting and GIC world and its processes
- End-to-end understanding of digital organizations, Agile culture, tools & processes, ways of working
- 12+ years of domain experience in business strategy, transformation & advisory
- Post-graduation in business management

**Desired Qualifications**
- Good understanding of Banking / Financial services domain (Wholesale / Consumer Banking / Wealth & Investment Management)
- Good understanding of secular trends impacting banking industry
- Efficient project management skills
- Good analytical skills with high attention to detail and accuracy

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all app



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