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Oshiwara Mumbai Maharashtra, India Kruti Retail Ventures LLP Full time

**Job description**
- Greet all customers with friendly, personalized service and develops a rapport with them.
- Maintaining a fast speed of service, especially during rush times and high peak season.
- Take orders from customers and input their selections into the café’s internal computer systems
- Develop sufficient knowledge on the list of products and offerings and effectively and accurately communicate it to customers
- Prepare all beverages according to customer requirements within the prescribed time frame
- Prepare / reheat / serve food according to the set standards
- Grinding, weighing and packing coffee beans for customers
- Understanding the basics of all company coffees (roast level and flavor notes)
- Able to suggest beverages, roasts and equipment based on customer’s requirement
- Ensures cleanliness at the station and café in general during each shift
- Respond to guest questions, concerns and complaints and make sure they leave satisfied
- Follow all café safety and security procedures and arrive on time for all shifts and stay until shift completion
- Maintains efficient, friendly service. Clear tables in a timely and thorough manner.
- Responds proactively to prevent heated customer service situations.
- Restocks retail shelves when necessary, keeping in mind set merchandising guidelines. Keeps the retail areas neat and clean.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Experience**:

- total work: 1 year (required)

Work Location: In person