Enterprise Systems
6 months ago
Overview:
- ServiceNow
- Planview
- Sharepoint
- Docusign
- Smartsheets
Overview:
- ServiceNow
- Planview
- Sharepoint
- Docusign
- Smartsheets
**Responsibilities**:
- Tier 1/2 incident management and triaging of incidents
- Fulfilment of tier 1/2 service requests including user MAC
- New user configuration, maintenance, permissions, security settings
- Assisting in development and testing of new releases
- Supporting with custom scripting to achieve business requirements and outcomes
- Proactive monitoring of any system logs to prevent future issues
- Work with business stakeholders as and when required
- Identifying work that can be automated or shifted left to the service desk
- Proactive monitoring and responding to any system generated alerts, or alerts triggered by event management systems
- User absolute user satisfaction when delivering services to the business
Desired Skills and Qualifications:
- Knowledge of the MS 365 Suite
- Workflow and process automation experience
- Security and compliance experience
- At least 1 year of experience in 2 or more of the platforms listed above
- Qualifications in 2 or more of the platforms listed above
- ITIL Foundation desired
- At least 2 years of general IT administration experience
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