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Quality Auditor
4 weeks ago
**About Winni**:
Winni is India’s one of the top 2 e-commerce companies in the gifting domain. With a registered customer base of over 3 million, we have touched millions of people with our products and experience. In the 8 years since we started, Winni has come to offer over 50,000 gifting products across 50+ categories including Cakes, Flowers, Chocolates, Soft Toys, Greeting Cards, Personalized gifts, Plants, etc.
Launched in February 2013, Winni is known for its unique value propositions like cash-on-delivery, 2-hour delivery, Midnight Delivery, Fixed Time Delivery. Winni is the pioneer in offering services like Same Day Delivery in 800 cities of India and delivery in a week on over 20,000 postal codes. We scale from delivering 2000 orders in a day to 50,000 orders in a day on high sale events.
Not just digital, in the last 2 years, we have opened over 70+ Winni’s physical stores in different towns across India. With having a diverse range of Winni’s branded items like chocolate, namkeen, rusk, cookies, etc. we ensure that not just gifting, but in routine life also we don’t miss a chance to connect with people.
**Job description**
- Randomly audit required number of calls on daily basis.
- Audits calls ,audit reports, Call Calibration.
- Providing timely and accurate feedback to agents for improvement areas.
- Take corrective actions by doing data analysis to improve process efficiency.
- Work upon the action plans to improve Quality scores.
- 1.5-2 years experience in call auditing Skills Quality analyst in BPO/Call center.
- Excellent Communication Skills.
- Immediate Joiners Preferable.
**Job Types**: Full-time, Regular / Permanent Salary: ₹20,000.00 - ₹22,000.00 per month Benefits:
- Provident Fund
Schedule:
- Day shift
- Rotational shift
*Speak with the employer* +91 7740098337
**Job Types**: Full-time, Regular / Permanent
**Salary**: Up to ₹22,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
**Speak with the employer**
+91 7740098337
- Health insurance
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